Catchpoint Learn
Level up your performance monitoring skills with a variety of up-to-date learning content.
Dynatrace transition and new entrants throw a spotlight on synthetic monitoring
Gartner recommends that enterprises “provide business-level context by using DEM technologies that monitor the performance of applications from the end-user perspective.” Download a complimentary copy of the report to learn more about this increasingly important market and how Catchpoint is helping to define Digital Experience Monitoring.
Industry experts estimate that technology companies lose as much as 5% of their revenue every year due to service disruptions and improperly enforced Service Level Agreements (SLAs) with their third-party vendors.
In the 2018 State of the Connected Customer, 80% of customers stated that the experience a company provides is as important as its products or services.
Creating a truly comprehensive monitoring strategy requires a detailed and continuous process, which Catchpoint's Managed Monitoring team can help you design, implement, and manage 24/7.
The 2019 report analyzed responses from 188 SREs globally across a range of industries and company sizes. This report provides a unique view of trends and issues facing site reliability engineers and the organizations that employ them.
In our latest eBook, Monitoring in the Financial Services Industry, learn why industry leaders are equipping their organizations with digital experience monitoring platforms when it comes to tackling today's most challenging tech problems.
Organizations are moving to SaaS because of the accessibility, scalability, and stability it provides. IT teams no longer have the traditional role of continually evaluating and maintaining company infrastructure based on the applications deployed. It’s also a more cost-effective option for most organizations...
SaaS was one of the first cloud solutions to hit the market. It provides the ability to consume information through a browser or API. IT teams don’t have to manage applications, hardware, security, or storage; the vendor manages everything...
In the RUM ebook, we discussed how RUM works and the value it adds to your monitoring strategy. This handbook deals with some of the features provided by Catchpoint RUM and discusses real-world scenarios where these features are applicable.
Catchpoint Synthetic Monitoring and Real User Measurement are powerful tools on their own, but work even better together, giving you the most comprehensive insights on how your site is performing and how that performance affects your customers' experience and ultimately your business success...
Fast applications are leading an 'As-a-Service' revolution. Speed is no longer a nice-to-have quality, it’s a front and center feature. Want to win? Become faster-as-a-service...
Adoption of cloud-based 'as-a-service' solutions is rising, but will your SaaS, IaaS, or PaaS business ride the wave or sit and watch? Enterprise organizations need to know that they are dealing with a trusted provider who will be available, accessible and secure, and performing at optimal service levels to support the customer’s business...
Being a customer-centric retailer means meeting your customers by whichever channel they choose to use, whenever and wherever they choose to use it. Ensuring an amazing customer experience across all of those channels—web, mobile, brick-and-mortar, call center—is essential to revenue growth and profitability in a transitioning industry...
Is your Ecommerce solution ready for the cloud? This practical guide shows experienced and aspiring web architects alike how to adopt cloud computing incrementally, using public Infrastructure-as-a-Service and Platform-as-a-Service. You will learn how to marshal as much capacity as you need to handle peak holiday or special-event traffic...
Retailers who wish to keep pace with Amazon's omnichannel strategy have to adopt to their customer-centric approach to business. At the heart of this user experience strategy is a renewed focus on performance monitoring, across all retail channels...
Your customers will shop on your site from a variety of different devices, including desktop computers, tablets, and smartphones. The design of your site needs to be able to adapt to whichever device your customers are using. But which is the best design approach to ensure that your site is accessible and fast for your customers in any form factor?...
DNS is the lifeblood of any website or application. If DNS resolution fails, so does your site. Even worse, DNS poisoning can redirect your site to malicious content. Failing to manage this very first step of connecting your users to your online presence can be catastrophic to your brand and your business...
Today’s businesses no longer focus solely on the digital interactions they manage with human end-users or customers, but also with machine agents as Internet of Things technologies emerge. This digital transformation means that IT organizations must extend their external monitoring strategy and toolset to cover all digital experiences beyond the end-user...
SaaS is experiencing a boom in popularity as companies increasingly rely upon it to deliver apps and IT services, but this growth is accompanied by a rise in expectations for availability and performance. Companies leveraging SaaS are demanding improved uptime and responsiveness to deploy their mission-critical, strategic enterprise apps in the cloud...
The success of today's media and entertainment companies depends on delivering seamless digital experiences across global devices. Optimizing web and mobile content is key in growing audiences and subscriptions, increasing ad revenue, and protecting your brand's reputation...
Today, nearly every site includes third-party tags to gather information on users, track performance, enhance the functionality of the site, deliver ads, and more. These tags, while providing valuable information, can have a negative impact on the user experience...
DevOps has often been characterized as a speedier time-to-market tool, but many financial service software insiders aren’t sure whether this popular practice represents solution or suicide...
Organizations planning a migration to the cloud must be confident that they will be able to exceed the performance levels they've provided from their own systems...
Website traffic is on the rise and will only continue to grow as more digital technologies are being introduced. Unless a zombie apocalypse occurs, you need to make sure your site is always ready to provide a seamless shopping experience, even during periods of high traffic. Moreover, you must have the right IT monitoring tools in place to prevent long periods of downtime...
As network and infrastructure components play a vital role in application delivery network performance monitoring is more important than ever. This handbook describes what network protocols are important to monitor and how Catchpoint can help identify issues before they affect the end user experience...
APIs power today's connected digital world, extending the functionality of web applications and driving automation. While they improve extensibility and innovation, API’s can also hurt your end-user’s experience if integrations are not available or functioning properly, so API monitoring has become critical to protecting performance...
To be a customer-centric retail bank means being able to serve your customers by whichever channel they choose to use, whenever and wherever they choose to use it. Ensuring an amazing customer experience across all of those channels - web, mobile, physical branches, call center - is essential to revenue growth and profitability in a transitioning industry...
Media and Entertainment (M&E) businesses are struggling with digital transformation on a scale far more dramatic than any other industry. For companies whose business is movies, music, gaming, TV, radio, or publishing, software is no longer just a tool...
China represents a tremendous opportunity for online companies who can deliver a superior experience behind the "Great Firewall." Ecommerce sales in China are expected to reach $1 trillion by 2020 and the $17.8 billion spent on Single's Day in 2016 dwarfs the $3.45 billion spent on the US equivalent, Cyber Monday. But digital experience management in China requires a different strategy...
Preparation for the upcoming ecommerce holiday shopping began the day last season ended. But as we inch closer to Black Friday, it's time to evaluate your prep work, double-and triple-check the boxes, and ensure that you're monitoring and testing all aspects of your delivery that, if broken, could result in a costly P0 site outage...
According to Gartner, cloud spending is estimated to reach $383 billion by 2020. While cloud services (SaaS, IaaS, PaaS, etc.) and cloud providers (Azure, AWS, Google Cloud, etc.) have opened new opportunities, they bring new challenges for IT organizations. The traditional role of IT and monitoring needs to evolve to meet the changing needs of a cloud-first world...
81% of online shoppers indicated they’ve gotten frustrated with slow-loading websites and mobile apps, according to a 2016 study Catchpoint commissioned from the Harris Poll. Making matters worse, 76% of frequent online shoppers said they’d avoid making purchases from poor-performing sites and apps again...
The website performance monitoring tools used by companies today provide massive amounts of data and metrics, but do these metrics actually matter? What is the data really telling us? If we don’t understand what is being measured, why it’s being measured, and how to measure and report information accurately, these metrics will not provide any real value...
The massive digital transformation that has shaped consumers' daily habits and lifestyles has impacted no other industry more than media and entertainment...
The network is more than plumbing or the connectivity that enables information to flow across systems. It can reveal insights in today’s complex, distributed, cloud-first world. If you want to understand performance, you need to first understand basic networking concepts...
Maintaining website performance monitoring for media and entertainment companies is critical in providing a seamless user experience, growing audiences to directly impact revenue, and in keeping content delivery smooth and optimized...
The challenge for banks and insurance companies is to transform digitally while delivering a consistent, amazing customer experience across all channels. As financial services providers transform digitally...
Site Reliability Engineering intersects SE with IT Ops to form one of the fastest-growing fields in technology. Created at Google, SRE’s are now driving scalable performance at Apple, Uber, Netflix, LinkedIn, and an expanding list of tech innovators...
CDNs have become a critical extension of modern IT infrastructure. They offer a variety of benefits to applications including increasing site availability, reducing latency, optimizing content, and ensuring performance expectations are met when expanding to new markets...
A comprehensive monitoring strategy should provide a complete picture of the application’s health from the end-user's perspective. The same level of insight available for users of your public-facing applications are needed for employee- and internal-facing applications...
DNS is at the core of the world wide web. It maintains the address record of every single domain, and the DNS resolution process handles millions of requests, keeping the traffic flowing and ensuring the internet is accessible to everyone...
The Domain Name System (DNS) is the backbone of the internet, interlinking web servers and end users across the globe. The internet would not be able to function without the vital process handled through DNS servers...
Performance monitoring covers everything from monitoring the performance of systems, network, infrastructure, and the end user. While there are many ways to monitor these, the two methods of monitoring from the end-user perspective are synthetic monitoring and real user monitoring (RUM)...
Check back for updates on new live learning opportunities.
We'll be attending conferences, giving talks, and leading workshops throughout the year. Check out our upcoming events to see if we're in your neighborhood!
We would welcome the opportunity to show you Catchpoint in action in a personalized, 1:1 demo of our synthetic and real user monitoring solutions. A dedicated performance specialist will answer your questions and provide any additional resources to help you during your exploration.
View a 20-minute Catchpoint on-demand demo to get a first-hand look at next-generation synthetic monitoring in action.
View a 14-minute demo of our Real User Monitoring solution and learn how RUM provides a complete outside-in view of the real user experience.
In this on-demand performance experts share strategies for successfully managing SLAs. These DevOps professionals will share solutions to common problems including:
In this webinar, Nith Mehta, VP of Technical Services at Catchpoint, will outline a 4-month preparation plan for e-commerce and online retailers spotlighting the advantages of Digital Experience Monitoring.
In this webinar Catchpoint and NS1 share insights for ensuring the site and/or app accessibility in locations around the world while discussing topics including:
In our latest webinar, go behind the headlines and learn how Catchpoint’s Digital Experience Monitoring platform was able to triangulate end user issues and alert our customers to the incident more than 30 minutes before Google even recorded a problem.
On Monday, June 24 2019, thousands of internet users suffered performance problems due to a significant BGP leak that spread across major Tier 1 Networks, ISPs, and cloud providers. In our latest webinar, learn how the problem was caused by improper filtering and peering among internet transit providers, and how Catchpoint’s Digital Experience Monitoring platform was able to detect and identify the problem using our network monitoring solution.
Restoring visibility and regaining control in this multi-cloud landscape requires monitoring from where your end users are located. In this presentation, Navya Dwarakanath, Solutions Engineer at Catchpoint, will show how digital experience monitoring resolves problems caused from cloud-only monitoring like.
The 2019 SRE Report provided illuminating statistics on SRE today. In response, we gathered a panel of experts from Google, LinkedIn, and Alaska Airlines to discuss the report's findings as well as their own thoughts on SRE practices across a wide range of industries.
With the right approach to monitoring and incident response, you can minimize (maybe even prevent) the impact and cost of downtime. Learn how in our partner webinar with Splunk + VictorOps.
Download the on-demand webinar to see how Priceline has instituted and cultivated this culture of performance by focusing on what matters the most, and ensuring that everyone has a stake in the outcomes.
In this on-demand recording, learn how your IT organization can improve uptime and performance for every customer and employee that interacts with your applications.
Hear Catchpoint, a leader in digital experience monitoring, and Ben Becker, Senior Systems Engineer at HubSpot, provide a guide to successful SaaS Monitoring.
Cloudflare not only protects 12 million domains against DDoS attacks with their global network but they also accelerate their performance. Their 150+ data centers all over the world puts them in a key position to serve content from the edge to the end users, blazingly fast...
With unique issues of congestion, underdeveloped networks, and stringent censorship, the Chinese Internet is an entirely different beast. We'll discuss the most common issues network teams should look out for, as well as best practices for monitoring DNS, benchmarking network performance in China, and ensuring that content passes through censorship filters smoothly...
A major digital outage doesn’t just affect any one team at an organization – its ripples can be felt in lost sales, internal friction, and agitated blame aimed at IT from across departments...
A new and changing digital landscape requires a new and changing strategy to monitor it. Interactions with customers are no longer simple exchanges, but rather complex, multi-faceted processes that offer up as many opportunities to “wow” an end user as to fail them digitally...
You've heard all the buzz terms - end user experience, network, SLA, CDN, DNS, and countless other acronyms - and you know that monitoring each is important, but you've still got questions...
Today, websites are nothing like they used to be a few years ago. CSS, JS, HD images and video are common in today's sites and help deliver highly interactive and customized content specific to a user’s browsing habits and geographical location...
Organizations today are measuring hundreds or thousands of metrics, but what makes a good metric? How do you use those metrics to make improvements to your applications and services? How does the data fit into the overall success of the business....
Learn how to monitor transactions that are critical to your company's revenue growth and how those insights can be used to assure optimal performance and best-in-class user experiences. When transaction testing is done correctly, you’ll be able to better understand how customers interact with your site...
Performance and DevOps pros can sometimes get tunnel vision with regard to their day-to-day objectives by focusing on alerts and ignoring other relevant performance metrics...
WebAssembly (wasm) Working Group leaders tackle your questions live-on-air...
We’re in final stretches of preparation for Black Friday/Cyber Monday, Ecomm’s Super Bowl. If you’re on the Ops team, your prep likely began the day after Holiday shopping ended last year; stress testing, failure simulating, and planning for the unexpected...
SAP Hybris’s software powers enterprise businesses across the globe (including SAP itself) – so the user experience for both customers and employees must be fast and available 24/7. To achieve this, their performance team deploys comprehensive testing and monitoring strategies in development and internal/external production environments...
APIs power today's connected digital world, but can also hurt your end-user’s experience if integrations are not available or functioning properly, so API monitoring has become critical to protecting performance...
Trivago is the world’s top hotel comparison site. Founded in 2005 and headquartered in Dusseldorf, Germany, trivago is a global hotel search platform focused on reshaping the way travelers search for and compare hotels. trivago’s mission is to “be the traveler’s first and independent source of information for finding the ideal hotel at the lowest rate.”...
IoT - or ‘Internet of Things’ - is changing the way we live and connect to the world around us. While enriching products and interactions, its rise carries far-reaching security concerns for all web technologies and services...
As the size and scope of our digital systems grow, so does the amount of performance data that you must collect to ensure that those systems are operating at optimal levels. This is a particularly difficult challenge for enterprise companies that have a wide variety of digital properties under their control, as the sheer amount of data can be overwhelming...
Breaking systems to build resiliency: Ask the leaders of Netflix’s Chaos Engineering and Google’s Disaster Recovery Testing (DiRT) exercises anything cloud, distributed systems, and controlled chaos...
echnology is enabling organizations of all sizes to undergo digital transformation, focusing on business processes and delivering customers a more seamless and dynamic digital experience...
In today’s hyper-converged, cloud-based world, ensuring that applications perform properly is critical to your business’s success. If you are planning a migration to the cloud or if some of your applications have already made the move, managing performance of these applications is crucial...
P0, Sev1, or {insert your label for “royally screwed”}...your service just went down. Ask the incident management experts how to quickly restore service and prevent future outages...
Time to clear the air. Ask the top DevOps and SRE minds how to scale your systems and organization for peak performance....
HTTP/2 is here and it’s changing the web. In this recording, the foremost experts on HTTP/2 explore the new protocol, its features, and its implications for how you design, deploy, and deliver your applications...
With any online service provider, one of the biggest challenges is how to convey their value proposition to existing and prospective customers. For performance optimization services, that means relying on an unbiased third party monitoring platform that can show objective validation of the tool...
There's a growing trend among Digital Experience Monitoring (DEM) providers to offer public, cloud-only synthetic monitoring. However, cloud-only synthetic monitoring creates visibility gaps over large parts of the service delivery chain. Join Catchpoint, a leader in Digital Experience Monitoring, for a look at specific examples of when cloud-only synthetic monitoring failed to identify: Performance and availability issues related to specific geographies and local ISPs Regional performance and availability outages related to fiber providers, CDNs, and mobile networks False alarms caused by cloud outages Mehdi Daoudi, Catchpoint co-founder and CEO, will share real-world examples of how a holistic monitoring strategy can identify issues before they impact real users by including multiple vantage points from backbone/broadband, wireless, and cloud providers, as well as from local ISPs and within enterprise firewalls...