Catchpoint Learn
Level up your performance monitoring skills with a variety of up-to-date learning content.
In the RUM ebook, we discussed how RUM works and the value it adds to your monitoring strategy. This handbook deals with some of the features provided by Catchpoint RUM and discusses real-world scenarios where these features are applicable.
Gartner, Inc.’s Cool Vendor report “examines vendors with innovative approaches that Infrastructure and Operations leaders can use to address challenges presented by containerization, cloud and microservices.”...
With more applications moving to the cloud, the role of IT moves from managing performance and availability, to governance. Ensuring service level agreements (SLAs) are being met is important for both the consumer and provider of a SaaS service...
Site Reliability Engineering intersects SE with IT Ops to form one of the fastest-growing fields in technology. Created at Google, SRE’s are now driving scalable performance at Apple, Uber, Netflix, LinkedIn, and an expanding list of tech innovators...
Performance monitoring covers everything from monitoring the performance of systems, network, infrastructure, and the end user. While there are many ways to monitor these, the two methods of monitoring from the end-user perspective are synthetic monitoring and real user monitoring (RUM)...
Catchpoint Synthetic Monitoring and Real User Measurement are powerful tools on their own, but work even better together, giving you the most comprehensive insights on how your site is performing and how that performance affects your customers' experience and ultimately your business success...
Fast applications are leading an 'As-a-Service' revolution. Speed is no longer a nice-to-have quality, it’s a front and center feature. Want to win? Become faster-as-a-service...
Adoption of cloud-based 'as-a-service' solutions is rising, but will your SaaS, IaaS, or PaaS business ride the wave or sit and watch? Enterprise organizations need to know that they are dealing with a trusted provider who will be available, accessible and secure, and performing at optimal service levels to support the customer’s business...
Being a customer-centric retailer means meeting your customers by whichever channel they choose to use, whenever and wherever they choose to use it. Ensuring an amazing customer experience across all of those channels—web, mobile, brick-and-mortar, call center—is essential to revenue growth and profitability in a transitioning industry...
Is your Ecommerce solution ready for the cloud? This practical guide shows experienced and aspiring web architects alike how to adopt cloud computing incrementally, using public Infrastructure-as-a-Service and Platform-as-a-Service. You will learn how to marshal as much capacity as you need to handle peak holiday or special-event traffic...
Retailers who wish to keep pace with Amazon's omnichannel strategy have to adopt to their customer-centric approach to business. At the heart of this user experience strategy is a renewed focus on performance monitoring, across all retail channels...
Your customers will shop on your site from a variety of different devices, including desktop computers, tablets, and smartphones. The design of your site needs to be able to adapt to whichever device your customers are using. But which is the best design approach to ensure that your site is accessible and fast for your customers in any form factor?...
DNS is the lifeblood of any website or application. If DNS resolution fails, so does your site. Even worse, DNS poisoning can redirect your site to malicious content. Failing to manage this very first step of connecting your users to your online presence can be catastrophic to your brand and your business...
Today’s businesses no longer focus solely on the digital interactions they manage with human end-users or customers, but also with machine agents as Internet of Things technologies emerge. This digital transformation means that IT organizations must extend their external monitoring strategy and toolset to cover all digital experiences beyond the end-user...
SaaS is experiencing a boom in popularity as companies increasingly rely upon it to deliver apps and IT services, but this growth is accompanied by a rise in expectations for availability and performance. Companies leveraging SaaS are demanding improved uptime and responsiveness to deploy their mission-critical, strategic enterprise apps in the cloud...
The success of today's media and entertainment companies depends on delivering seamless digital experiences across global devices. Optimizing web and mobile content is key in growing audiences and subscriptions, increasing ad revenue, and protecting your brand's reputation...
Today, nearly every site includes third-party tags to gather information on users, track performance, enhance the functionality of the site, deliver ads, and more. These tags, while providing valuable information, can have a negative impact on the user experience...
DevOps has often been characterized as a speedier time-to-market tool, but many financial service software insiders aren’t sure whether this popular practice represents solution or suicide...
Organizations planning a migration to the cloud must be confident that they will be able to exceed the performance levels they've provided from their own systems...
Website traffic is on the rise and will only continue to grow as more digital technologies are being introduced. Unless a zombie apocalypse occurs, you need to make sure your site is always ready to provide a seamless shopping experience, even during periods of high traffic. Moreover, you must have the right IT monitoring tools in place to prevent long periods of downtime...
As network and infrastructure components play a vital role in application delivery network performance monitoring is more important than ever. This handbook describes what network protocols are important to monitor and how Catchpoint can help identify issues before they affect the end user experience...
APIs power today's connected digital world, extending the functionality of web applications and driving automation. While they improve extensibility and innovation, API’s can also hurt your end-user’s experience if integrations are not available or functioning properly, so API monitoring has become critical to protecting performance...
To be a customer-centric retail bank means being able to serve your customers by whichever channel they choose to use, whenever and wherever they choose to use it. Ensuring an amazing customer experience across all of those channels - web, mobile, physical branches, call center - is essential to revenue growth and profitability in a transitioning industry...
Media and Entertainment (M&E) businesses are struggling with digital transformation on a scale far more dramatic than any other industry. For companies whose business is movies, music, gaming, TV, radio, or publishing, software is no longer just a tool...
China represents a tremendous opportunity for online companies who can deliver a superior experience behind the "Great Firewall." Ecommerce sales in China are expected to reach $1 trillion by 2020 and the $17.8 billion spent on Single's Day in 2016 dwarfs the $3.45 billion spent on the US equivalent, Cyber Monday. But digital experience management in China requires a different strategy...
Preparation for the upcoming ecommerce holiday shopping began the day last season ended. But as we inch closer to Black Friday, it's time to evaluate your prep work, double-and triple-check the boxes, and ensure that you're monitoring and testing all aspects of your delivery that, if broken, could result in a costly P0 site outage...
According to Gartner, cloud spending is estimated to reach $383 billion by 2020. While cloud services (SaaS, IaaS, PaaS, etc.) and cloud providers (Azure, AWS, Google Cloud, etc.) have opened new opportunities, they bring new challenges for IT organizations. The traditional role of IT and monitoring needs to evolve to meet the changing needs of a cloud-first world...
81% of online shoppers indicated they’ve gotten frustrated with slow-loading websites and mobile apps, according to a 2016 study Catchpoint commissioned from the Harris Poll. Making matters worse, 76% of frequent online shoppers said they’d avoid making purchases from poor-performing sites and apps again...
The website performance monitoring tools used by companies today provide massive amounts of data and metrics, but do these metrics actually matter? What is the data really telling us? If we don’t understand what is being measured, why it’s being measured, and how to measure and report information accurately, these metrics will not provide any real value...
The massive digital transformation that has shaped consumers' daily habits and lifestyles has impacted no other industry more than media and entertainment...
The network is more than plumbing or the connectivity that enables information to flow across systems. It can reveal insights in today’s complex, distributed, cloud-first world. If you want to understand performance, you need to first understand basic networking concepts...
Maintaining website performance monitoring for media and entertainment companies is critical in providing a seamless user experience, growing audiences to directly impact revenue, and in keeping content delivery smooth and optimized...
The challenge for banks and insurance companies is to transform digitally while delivering a consistent, amazing customer experience across all channels. As financial services providers transform digitally...
CDNs have become a critical extension of modern IT infrastructure. They offer a variety of benefits to applications including increasing site availability, reducing latency, optimizing content, and ensuring performance expectations are met when expanding to new markets...
A comprehensive monitoring strategy should provide a complete picture of the application’s health from the end-user's perspective. The same level of insight available for users of your public-facing applications are needed for employee- and internal-facing applications...
DNS is at the core of the world wide web. It maintains the address record of every single domain, and the DNS resolution process handles millions of requests, keeping the traffic flowing and ensuring the internet is accessible to everyone...
The Domain Name System (DNS) is the backbone of the internet, interlinking web servers and end users across the globe. The internet would not be able to function without the vital process handled through DNS servers...
As the scope of digital services and applications grows, so too does the need for digital experience monitoring initiatives, including benchmarking and establishing baselines for your different monitoring metrics and KPIs...
This live event will explore the findings of the SRE Survey 2018 to create a real-world profile of what it means to be an SRE.
We'll be attending conferences, giving talks, and leading workshops throughout the year. Check out our upcoming events to see if we're in your neighborhood!
We would welcome the opportunity to show you Catchpoint in action in a personalized, 1:1 demo of our synthetic and real user monitoring solutions. A dedicated performance specialist will answer your questions and provide any additional resources to help you during your exploration.
View a 20-minute Catchpoint on-demand demo to get a first-hand look at next-generation synthetic monitoring in action.
View a 14-minute demo of our Real User Monitoring solution and learn how RUM provides a complete outside-in view of the real user experience.
View a 30-minute Catchpoint on-demand demo to get a first-hand look at our integrated Synthetic and Real User Monitoring solution for financial services.
View a 20-minute Catchpoint on-demand demo to get a first-hand look at our integrated Synthetic and Real User Monitoring solution for media and entertainment.
View a 15-minute Catchpoint on-demand demo to get a first-hand look at our integrated Synthetic and Real User Monitoring solution for cloud services.
View a 30-minute Catchpoint on-demand demo to get a first-hand look at our integrated Synthetic and Real User Monitoring solution for ecommerce.
With unique issues of congestion, underdeveloped networks, and stringent censorship, the Chinese Internet is an entirely different beast. We'll discuss the most common issues network teams should look out for, as well as best practices for monitoring DNS, benchmarking network performance in China, and ensuring that content passes through censorship filters smoothly...
A major digital outage doesn’t just affect any one team at an organization – its ripples can be felt in lost sales, internal friction, and agitated blame aimed at IT from across departments...
A new and changing digital landscape requires a new and changing strategy to monitor it. Interactions with customers are no longer simple exchanges, but rather complex, multi-faceted processes that offer up as many opportunities to “wow” an end user as to fail them digitally...
You've heard all the buzz terms - end user experience, network, SLA, CDN, DNS, and countless other acronyms - and you know that monitoring each is important, but you've still got questions...
Today, websites are nothing like they used to be a few years ago. CSS, JS, HD images and video are common in today's sites and help deliver highly interactive and customized content specific to a user’s browsing habits and geographical location...
Organizations today are measuring hundreds or thousands of metrics, but what makes a good metric? How do you use those metrics to make improvements to your applications and services? How does the data fit into the overall success of the business....
Learn how to monitor transactions that are critical to your company's revenue growth and how those insights can be used to assure optimal performance and best-in-class user experiences. When transaction testing is done correctly, you’ll be able to better understand how customers interact with your site...
Performance and DevOps pros can sometimes get tunnel vision with regard to their day-to-day objectives by focusing on alerts and ignoring other relevant performance metrics...
WebAssembly (wasm) Working Group leaders tackle your questions live-on-air...
We’re in final stretches of preparation for Black Friday/Cyber Monday, Ecomm’s Super Bowl. If you’re on the Ops team, your prep likely began the day after Holiday shopping ended last year; stress testing, failure simulating, and planning for the unexpected...
SAP Hybris’s software powers enterprise businesses across the globe (including SAP itself) – so the user experience for both customers and employees must be fast and available 24/7. To achieve this, their performance team deploys comprehensive testing and monitoring strategies in development and internal/external production environments...
APIs power today's connected digital world, but can also hurt your end-user’s experience if integrations are not available or functioning properly, so API monitoring has become critical to protecting performance...
Trivago is the world’s top hotel comparison site. Founded in 2005 and headquartered in Dusseldorf, Germany, trivago is a global hotel search platform focused on reshaping the way travelers search for and compare hotels. trivago’s mission is to “be the traveler’s first and independent source of information for finding the ideal hotel at the lowest rate.”...
IoT - or ‘Internet of Things’ - is changing the way we live and connect to the world around us. While enriching products and interactions, its rise carries far-reaching security concerns for all web technologies and services...
As the size and scope of our digital systems grow, so does the amount of performance data that you must collect to ensure that those systems are operating at optimal levels. This is a particularly difficult challenge for enterprise companies that have a wide variety of digital properties under their control, as the sheer amount of data can be overwhelming...
Breaking systems to build resiliency: Ask the leaders of Netflix’s Chaos Engineering and Google’s Disaster Recovery Testing (DiRT) exercises anything cloud, distributed systems, and controlled chaos...
echnology is enabling organizations of all sizes to undergo digital transformation, focusing on business processes and delivering customers a more seamless and dynamic digital experience...
In today’s hyper-converged, cloud-based world, ensuring that applications perform properly is critical to your business’s success. If you are planning a migration to the cloud or if some of your applications have already made the move, managing performance of these applications is crucial...
P0, Sev1, or {insert your label for “royally screwed”}...your service just went down. Ask the incident management experts how to quickly restore service and prevent future outages...
Time to clear the air. Ask the top DevOps and SRE minds how to scale your systems and organization for peak performance....
HTTP/2 is here and it’s changing the web. In this recording, the foremost experts on HTTP/2 explore the new protocol, its features, and its implications for how you design, deploy, and deliver your applications...
With any online service provider, one of the biggest challenges is how to convey their value proposition to existing and prospective customers. For performance optimization services, that means relying on an unbiased third party monitoring platform that can show objective validation of the tool...
Honeywell manufactures and sells commercial and consumer products across several different industries, and requires advanced insight into the performance of their online products. Catchpoint OnPrem (on-premesis) nodes installed on Honeywell’s private jets and SatCom ground stations delivered robust data into the performance of several Honeywell products.
AppNexus is an advertising technology company that powers the buying and selling of digital advertising. In connecting buyers and sellers across the internet on five different continents, AppNexus transacts over 10 billion ad impressions per day, generating north of 150 terabytes of data, and at a peak rate of 5 million transactions per second.
GAIN Capital is an online trading company that does business in North America, Europe, Australia, and Southeast Asia, with a particularly strong presence in China and Singapore. To do this, GAIN Capital o ffers a public trading platform on web infrastructure that allows investors around the world to trade diff erent international markets such as currencies, equities and commodities.
LinkedIn is the world's largest professional social network, with more than 500 million users in more than 200 countries and territories worldwide. They have an expansive IT architecture comprised of many first- and third-party components to serve their massive global user base.
As one of the largest enterprise companies in the world, Google has a massive amount of digital properties under its control which require constant internal and external monitoring efforts to maintain the technology brand’s reputation for digital excellence.
Trivago is a global hotel search platform. Its customers can get access to approximately 1.3 million hotels in over 190 countries and the platform itself is accessed globally via 55 localized websites and apps in 33 languages. Faster response to customers is vital and trivago thrives on how it can analyze and extract performance insights from digital experience data collected globally from its sites and systems in real time.
Oracle Dyn is a DNS provider that powers the digital infrastructure of over 3,500 companies using one of the largest and fastest DNS networks in the world. With DNS resolution accounting for up to 30% of site load time, Dyn must ensure that their global infrastructure is operating at optimal levels 24 hours a day, which requires a robust external monitoring solution to go along with their own internal tools.
Verizon Digital Media Services powers content delivery and acceleration for leading organizations worldwide, therefore speed and reliability are vital for their business.
Priceline.com relies on innovative proprietary arhictecture that combines internal and third-party partner components to offer high-performing websites and services to millions of customers. Speed, scalability, and consistency are keys to Priceline.com's continued success.
Qualtrics is a single system of record for all experience data, allowing organizations to manage the four core experiences of business — customer, product, employee, and brand experiences — on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools rely on Qualtrics.
In the 17 years since the site launched, Overstock.com has cemented its reputation as one of the leading online retailers in the world, servicing 30 million customers on a monthly basis, with 420 million page views, thanks in large part to their commitment to excellent performance across all of their online systems.
Zscaler is a leader in Cloud Security and helps the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.
As one of the world’s leading content delivery networks (CDNs), Fastly places a special emphasis on real-time experiences for their clients’ end users (i.e. their “customers’ customers”). Those clients – which span across many different industries such as eCommerce, travel, publishing, video, SaaS, etc. – require a CDN solution which ensures great customer experiences for their end users.
TATA CLiQ, a subsidiary of the multinational conglomerate TATA Group, is an omnichannel ecommerce platform that integrates online and offline retail services. To serve its customers and partners, TATA CLiQ built a complex technology stack which could provide a single view of orders, stock, and customers across online and store channels, thereby providing their 2.5 million daily customers with a seamless shopping experience.
NS1 is the leader in next generation DNS solutions that orchestrate the delivery of the world’s most critical internet and enterprise applications. NS1’s purpose-built platform transforms DNS into an intelligent, efficient and automated toolset that can drive dramatic gains in the reliability, resiliency, security, and performance of application delivery infrastructure.
Norwegian Cruise Line Holdings, which owns and operates three different cruise brands – Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises – uses full ecommerce capabilities on their websites, allowing between 3,000 and 4,000 daily users to browse different cruise options, customize their trips, and book their tickets directly on the site.
Flashtalking is an independent ad serving, measuring, and technology company, providing best-in-class digital advertising products, service, and support for online advertisers, key media buying, and creative agencies. Flashtalking serves billions of ad impressions throughout the US, Europe, and international markets for media groups including WPP, Publicis, Omnicom, and Havas.
AutoScout24 is Europe’s largest online car marketplace. Over 10 million users visit and more than 2.4 million vehicle offers are made monthly on its sites. The company is present in 18 countries, and has more than 45,000 member dealers. Founded as MasterCar AG in Munich in 1998, it is a wholly-owned subsidiary of the Scout24 Group, to which ImmobilienScout24 belongs as well. The two digital marketplaces empower people to fulfill their dreams for real estate and cars by making the entire experience simple, efficient and stress-free.
Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences. Global organizations use the Acquia Platform to create a single, powerful digital foundation for delivering world-class customer experiences. As part of the Acquia Platform, Acquia offers the Acquia Cloud Edge CDN service, which is instrumental in helping their customers deliver the fastest and most engaging experiences for their global clients so that clients can captivate and increase conversions among their customers.
Ask.com's cutting-edge platform relies on many heterogeneous internal search components (news, videos, pictures, text, etc.) combined with third-party servces to deliver relevant answers to millions of worldwide visitors in milliseconds.
7digital is a B2B digital music and radio services company. The core of its business is the provision of robust and scalable technical infrastructure and extensive global music rights used to create music streaming and radio services for a diverse range of customers – including consumer brands, mobile carriers, broadcasters, automotive systems, record labels and retailers.
As an industry leader in cosmetics, L’Oréal has long recognized the importance of digital channels when it comes to reaching out to and engaging consumers. In 2016, online sales represented 1.7 Billion€ (6.5% of the group consolidated sales), and there were one billion visits through its owned websites alone.
Dreamlines is the leading international online portal for cruise holidays. With its headquarters in Hamburg, Germany, Dreamlines employs more than 350 people in o ffices in France, Italy, Brazil, Russia, the Netherlands, and Australia. The cruise market, with its outstanding growth and high margins, is one of the most attractive sectors in the travel market.
Radial is the leader in omnichannel commerce technology and operations, enabling companies to exceed customer expectations and maximize profits by enhancing the digital shopping experience. Their four primary lines of business include Omnichannel Technology, Payments & Fraud, Fulfillment & Freight, and Customer Care.
CHK Express is Hong Kong’s first and only low-cost carrier. Focusing on low fares and on-time reliability, HK Express has brought true competition to the Hong Kong market and surrounding region. With it’s first flight on October 27th, 2013, HK Express has added many new destinations to its route portfolio. At present, HK Express flies to destinations around Asia including top cities in Japan, Korea, Thailand, Taiwan, China, Cambodia, Vietnam and Saipan.
Providing the best service possible is imperative in order to maintain an increase flow; therefore web performance is a vital business factor. Rocket Lawyer utilized the Catchpoint Hosts and Zones to identify issues involving third parties.
Tealium is a SaaS company specializing in marketing software designed to help marketers capture, analyze, and manage data across their digital properties. Tealium’s Universal Data Hub, which is comprised of an enterprise tag management solution, omnichannel customer segmentation and action engine, and suite of rich data services, requires a robust Digital Experience Management (DEM) tool to provide them with real-time data on the health of all their online systems.
Online Stores performs thousands of transactions on a daily basis. The success of these transactions depends largely on the performance of the website, so it's imperative that their site is running optimally.
As an environmental consulting, engineering, and information management firm, BEM Systems, Inc. (BEM) has commercial and federal, state, and local government clients that use BEM’s web-based data management systems.
Medianova is the biggest content delivery network (CDN) and streaming cloud services provider in Turkey, the Middle East and Africa, working for brands as diverse as Microsoft, Unilever, Roche, Riot Games, Turkcell, eBay and Coca Cola.
CardConnect is a payments technology company that allows companies of any size to securely accept credit cards and manage their transactions with a comprehensive platform that includes a reporting and transaction management portal, as well as a native mobile app.
BaishanCloud is an independent Content Delivery Network (CDN) provider with over 450 global points of presence, including over 300 in China. BaishanCloud’s core strength is their ability to deliver the content of their 500+ in the fastest and most secure manner possible.
ChinaCache is a global content delivery network specializing in web acceleration, media streaming acceleration, intelligent caching, and application delivery services to end users within China. More than 30,000 servers, 8.2 billion pages served daily, and 80 million unique IP visits per day make ChinaCache the leading internet data center provider and the content delivery industry's most recognized name in China.
Teridion provides performance optimization for consumer-facing sites and requires a robust third party monitoring system to validate their service to their users. The different ways that Teridion is able to share Catchpoint data with outside users allows makes it easy for them to educate and inform their client base, and has become an integral part of their sales process.
Kaspersky Lab is a security software provider that offers anti-virus and anti-malware software for over 400 million users as well as enterprise-level solutions for over 270,000 companies.