CUSTOMER EXPERIENCE

Great customer experiences require a resilient Internet

Is your Internet resilient enough to deliver the best digital experiences?

Understanding the performance of complex, distributed app and web services is challenging. End users have to be able to access services and workplaces whenever they need, wherever they are - and get an experience they enjoy. Understanding only part of the digital environment isn't enough. You need complete visibility into every layer of the service delivery chain, from the end user’s point of view.

That's where we come in.

Catch issues across the Internet stack before they impact your customers

Anticipate, measure and pinpoint to catch issues quickly.

An excellent digital experience relies on an array of external services you don’t directly control. Achieving that level of experience requires continuous observability from as many different vantage points as possible, to gain the fullest picture and ensure reliability, availability, and performance.

Catchpoint’s global observability network is not only the largest in the industry, but our continuous active observers are always on, allowing us to continuously gather granular and accurate data you can depend on.

Incident Management

Deliver reliable, resilient digital experiences by catching issues at the source with actionable intelligence.

SLA Management

Objectively validate you’re meeting customer expectations with independent, third-party SLA reports.

Cloud Migration

Rapidly identify issues when they arise - to stay reliable even when the cloud goes down.

Vendor Selection and Management

Evaluate vendors using the industry's most extensive global observability network, with thousands of vantage points on cloud and non-cloud providers.

Resources

Online Guide

The Guide To Observability vs Monitoring

Checklist

Digital Experience Reliability

eBook

Observe All That Matters

Data Sheet

User Experience Observability