Deliver the Best Digital Customer Experience

Digital customer experience drives brand loyalty, competitive advantage, and business growth. Catchpoint provides true end-to-end visibility to ensure flawless user experiences in the entire service delivery chain.

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What is digital customer experience?

A digital experience refers to a collection of digital interactions between a business and its customers. Every digital touchpoint a customer has with an organization impacts the overall customer experience and shapes their perception of the organization. Therefore, digital experience monitoring serves as the cornerstone of customer engagement, fostering brand loyalty and driving competitive advantage.

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Great digital experiences require a resilient Internet

Understanding the performance of complex, distributed apps and web services is challenging. End users have to be able to access services and workplaces whenever they need, wherever they are - and get an experience they enjoy. Understanding only part of the digital environment isn't enough. You need complete visibility into every layer of the service delivery chain, from the end user’s point of view, to track real-world experience.

Eliminate blind spots and prevent outages from negatively impacting users

Anticipate, measure and pinpoint to catch issues quickly.

An excellent digital experience relies on an array of external services you don’t directly control. Achieving that level of experience requires continuous observability from as many different vantage points as possible, to gain the fullest picture and ensure reliability, availability, and performance.

Catchpoint’s Customer Experience solution is powered by the world’s largest independent observability network, monitoring performance from over 2,600 vantage points. The world’s most recognizable brands use Catchpoint to catch issues across their Internet Stack before they impact their business.

Customer Experience Use Cases

Catch issues across the Internet Stack and ensure superior digital customer experiences.

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Incident Management

Deliver reliable, resilient digital experiences by catching issues at the source with actionable intelligence and reduce the frequency, duration, and impact of incidents.

SLA Management

Objectively validate you’re meeting customer expectations with independent, third-party SLA reports.

Cloud Migration

Rapidly identify issues when they arise - to stay reliable even when the cloud goes down.

Vendor Selection and Management

Evaluate vendors using the industry's most extensive global observability network, with thousands of vantage points on cloud and non-cloud providers.

Because of Catchpoint, we haven't had a single incident in the past year and a half that we didn't discover in less than five minutes. So seeing a drop from two hours to five minutes is a pretty big deal for us.

David Gonzalez
,
,
Director of Technical Operations
,
Qualtrics

Learn more about our Customer Experience Solution

Explore these featured resources and more in our resource library.

Blog

Future Forward Podcast: Delivering Flawless Digital Customer Experience

Solution Brief

Customer Experience

Third-party Paper

Forrester Opportunity Snapshot: Increase Revenue with Internet Performance Monitoring

Report

2024 SRE Report