A digital experience refers to a collection of digital interactions between a business and its customers. Every digital touchpoint a customer has with an organization impacts the overall customer experience and shapes their perception of the organization. Therefore, digital experience monitoring serves as the cornerstone of customer engagement, fostering brand loyalty and driving competitive advantage.
Understanding the performance of complex, distributed apps and web services is challenging. End users have to be able to access services and workplaces whenever they need, wherever they are - and get an experience they enjoy. Understanding only part of the digital environment isn't enough. You need complete visibility into every layer of the service delivery chain, from the end user’s point of view, to track real-world experience.
Anticipate, measure and pinpoint to catch issues quickly.
An excellent digital experience relies on an array of external services you don’t directly control. Achieving that level of experience requires continuous observability from as many different vantage points as possible, to gain the fullest picture and ensure reliability, availability, and performance.
Catchpoint’s Customer Experience solution is powered by the world’s largest independent observability network, monitoring performance from over 2,600 vantage points. The world’s most recognizable brands use Catchpoint to catch issues across their Internet Stack before they impact their business.
Catch issues across the Internet Stack and ensure superior digital customer experiences.
Deliver reliable, resilient digital experiences by catching issues at the source with actionable intelligence and reduce the frequency, duration, and impact of incidents.
Objectively validate you’re meeting customer expectations with independent, third-party SLA reports.
Because of Catchpoint, we haven't had a single incident in the past year and a half that we didn't discover in less than five minutes. So seeing a drop from two hours to five minutes is a pretty big deal for us.