Session Replay

See every click, scroll & form fill

See exactly what your users experience, with full video playback of real user sessions. Debug tricky front-end bugs fast and turn bounces into conversions.

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Why Session Replay?

Fixing issues takes too long, until you see what the user did.

  • Remove the guesswork: No more vague bug reports or incomplete feedback with full playback of every click, scroll, form fill, and DOM change.
  • Reduce user frustration & bounce rates: Identify behaviors such as rage-clicks, error clicks, or bounces so you can improve conversion and user satisfaction.
  • Debug with precision: Reproduce tricky bugs and resolve performance bottlenecks faster with full context.
  • Built with privacy in mind: Data masking keeps sensitive information secure while giving teams full visibility into user behavior.
  • Unify visibility: Replay sessions directly alongside performance waterfalls.

Not just RUM or logs, replay what really happened

Go beyond metrics and logs with a complete visual record of the user journey. 

Visual playback

Watch the entire journey exactly as it unfolded.

Deep interaction capture

Every click, scroll, keystroke, and DOM change, recorded in detail.

Event timeline navigation

Jump instantly to the event timeline for fast navigation to the issue.

Included in the WebPageTest Expert Plan

Session Replay is now part of the WebPageTest Expert Plan. Available to all Expert customers at no additional cost.

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Debug faster with full context

Pair visual replays with performance data, logs, and filters to find and fix issues quickly.

Debug in context

View performance waterfalls, network timings, and console logs alongside the replay.

Smart search & filters

Instantly find sessions tied to errors, slowdowns, or failed checkouts.

Privacy-first by design

Sensitive data is automatically masked, ensuring security and compliance while giving you full visibility into user behavior.

How it works

Capture

Enable Replay with a lightweight JavaScript tag. Choose which apps and sessions to record with flexible sampling.

Replay

Watch user sessions recorded automatically with visuals, interactions, and technical details.

Debug & fix

Jump directly to the failure point, reproduce instantly, and resolve faster.

Real-world issues,
now solvable

  • Cross-browser bugs – Catch bugs that only appear in certain browsers, like form validation errors in Safari.
  • Third-party slowdowns – Identify checkout latency spikes or page hangs caused by third-party scripts.
  • Frustration signals – See when users rage-click, hit buttons that don’t work, or bounce quickly after bad UX.

Manuel Irigoyen

Manager, E-com Business Systems

Catchpoint's ability to visualize our website's performance over time has had a significant impact on our business. Before using Catchpoint, we needed visibility into our website's health as we made changes to it. With Catchpoint, we can now see if changes we make to improve performance have a noticeable positive impact and the degree of that impact. Additionally, we can quickly identify if a particular release has a pronounced negative impact and investigate and react to it more efficiently by narrowing down the change and either reverting or improving it.

Explore our Internet Performance Monitoring (IPM) platform

Ensure the resilience of your Internet Stack with deep visibility into every aspect of the Internet that impacts your business.

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Your Internet Resilience ally

As a Catchpoint customer, you’ll enjoy:

  • A dedicated customer success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way
  • Access to 24/7 tierless support from seasoned monitoring and observability experts
  • Expert services to help you get maximum value from Internet Performance Monitoring (IPM)
Learn more about our support services
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Learn more about Session Replay

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eBook

5 Steps to Improve Website Performance Guide (PDF)

Solution Brief

Real User Monitoring

Start diagnosing user issues visually today

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We get Catchpoint alerts within seconds when a site is down. And we can, within three minutes, identify exactly where the issue is coming from and inform our customers and work with them.”

Martin Norato Auer
VP, CX Observability Services, SAP
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