Tuesday, June 24th
1:00pm CET (7:00am ET)

Join SAP CX's Martin Norato Auer, VP of Observability, and Catchpoint’s Nick Homan as we explore SAP CX’s journey from fragmented alert management to a scalable, standardized observability model.  

In this candid fireside chat, Martin shares how his team overcame alert fatigue, integrated observability with automation and BI, and scaled their practices across multiple SAP CX products with APM & Internet Performance Monitoring (IPM).  

In this session, you’ll learn:

• How SAP CX reduced noise from excessive alerts and built meaningful, actionable monitoring

• What it takes to grow and retain a successful observability team in a global enterprise

• Lessons learned from expanding observability across SAP CX products using a consistent framework

Whether you're just beginning your observability journey or looking to scale existing practices, this session offers real-world insights and lessons you can apply today.

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