SERVICES & SUPPORT
Your observability ally
Catchpoint provides unmatched ticketed and personal support — including everything from observer setup tutorials to over-the-phone data analysis, 24/7.
Award-winning customer service
CUSTOMER SUCCESS
Success that delivers immediately and long-term
Trust our experienced Customer Success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way.
TIERLESS SUPPORT
Support more available than your architecture
Join the Catchpoint community to gain access to 24/7 tierless support from seasoned monitoring and observability experts. No more phone tag or thread escalations to get your answers fast. Oh, and did we mention our technical support is free?
MANAGED SERVICES
Services empowering you to focus on what matters most
Skip the headache of hiring in-house expertise and architecting a plan from scratch by leveraging our seasoned team and professional services.
We’ve been able to develop a fantastic working business relationship with Catchpoint, both with our account manager, our support engineer, and the technical support that’s available to us 24/7. If you’re considering purchasing Catchpoint Synthetic Monitoring, and you’re looking for a tool that can provide you with a high level of granularity, a 24/7 support team, an account team that’s here to help you work through any objective, there’s really no other tool on the market right now that can provide that level of support and that level of detail.
Discover how we can make your life easier
Offload daily test maintenance
Scripts
We’ll handle script updates so you can stay focused on feature development.
Alerts
We’ll recalibrate your alerts as your testing and monitoring needs evolve.
Dashboards
We’ll keep your dashboards and reports noise-free and presentation ready.
Supercharge your team’s expertise
Network observability
We’ll manage your same-service multi-vendor monitoring.
Workflow scalability
We’ll streamline your observability worfklow management.
Trend analysis
We’ll teach you how to discover optimization opporunities.
Optimize SLA management
KPIs
We’ll tie performance metrics to your business goals for meaningful insights.
Issue analysis
We’ll conduct in-depth root cause analysis to help shorten your MTTR.
SLA accountability
We’ll record vendor performance breaches so you can win more payouts.
Simple and direct onboarding
Consultation
We’ll collaborate on a digital experience observability plan that’s right for your needs.
Implementation
We’ll give you the power to launch your observability strategy in weeks, not months.
Iteration
We’ll monitor your implementation and results 24/7/365 and maintain your tests.
Reporting
We’ll provide regular KPI updates that include optimization opportunities.