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Award-winning customer service

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Trust our experienced Customer Success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way.

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MANAGED SERVICES

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Skip the headache of hiring in-house expertise and architecting a plan from scratch by leveraging our seasoned team and professional services.

We’ve been able to develop a fantastic working business relationship with Catchpoint, both with our account manager, our support engineer, and the technical support that’s available to us 24/7. If you’re considering purchasing Catchpoint Synthetic Monitoring, and you’re looking for a tool that can provide you with a high level of granularity, a 24/7 support team, an account team that’s here to help you work through any objective, there’s really no other tool on the market right now that can provide that level of support and that level of detail.

Dominic Trelford

,

,

Supervisor, Network Security Ops

,

Jenny Craig

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Scripts

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Alerts

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Dashboards

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Supercharge your team’s expertise

Network observability

We’ll manage your same-service multi-vendor monitoring.

Workflow scalability

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Trend analysis

We’ll teach you how to discover optimization opporunities.

Optimize SLA management

KPIs

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Issue analysis

We’ll conduct in-depth root cause analysis to help shorten your MTTR.

SLA accountability

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Consultation

We’ll collaborate on a digital experience observability plan that’s right for your needs.

Implementation

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Iteration

We’ll monitor your implementation and results 24/7/365 and maintain your tests.

Reporting

We’ll provide regular KPI updates that include optimization opportunities.

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