SERVICES & SUPPORT

Your observability ally

Catchpoint provides unmatched ticketed and personal support — including everything from observer setup tutorials to over-the-phone data analysis, 24/7.

Award-winning customer service

CUSTOMER SUCCESS

Success that delivers immediately and long-term

Trust our experienced Customer Success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way.

TIERLESS SUPPORT

Support more available than your architecture

Join the Catchpoint community to gain access to 24/7 tierless support from seasoned monitoring and observability experts. No more phone tag or thread escalations to get your answers fast. Oh, and did we mention our technical support is free?

MANAGED SERVICES

Services empowering you to focus on what matters most

Skip the headache of hiring in-house expertise and architecting a plan from scratch by leveraging our seasoned team and professional services.

There’s no doubt that Catchpoint offers a powerful tool. In fact, the platform that they’ve built, is, I think, unrivaled in terms of observability for network performance.

Zachary Smith
,
,
Managing Director
,
Equinix

Discover how we can make your life easier

Offload daily test maintenance

Scripts

We’ll handle script updates so you can stay focused on feature development.

Alerts

We’ll recalibrate your alerts as your testing and monitoring needs evolve.

Dashboards

We’ll keep your dashboards and reports noise-free and presentation ready.

Supercharge your team’s expertise

Network observability

We’ll manage your same-service multi-vendor monitoring.

Workflow scalability

We’ll streamline your observability worfklow management.

Trend analysis

We’ll teach you how to discover optimization opporunities.

Optimize SLA management

KPIs

We’ll tie performance metrics to your business goals for meaningful insights.

Issue analysis

We’ll conduct in-depth root cause analysis to help shorten your MTTR.

SLA accountability

We’ll record vendor performance breaches so you can win more payouts.

Simple and direct onboarding

Consultation

We’ll collaborate on a digital experience observability plan that’s right for your needs.

Implementation

We’ll give you the power to launch your observability strategy in weeks, not months.

Iteration

We’ll monitor your implementation and results 24/7/365 and maintain your tests.

Reporting

We’ll provide regular KPI updates that include optimization opportunities.

Interested in learning more about how Catchpoint can help make your life easier? We'd love to talk to you.

Learn more