Understand your end users with Real User Monitoring (RUM)

Ground your synthetic or proactive monitoring with real user insights to gain full visibility into your end user's experience

illustrated rum earth view screenshot

What is real user monitoring (RUM)?

Real User Monitoring is a crucial part of Internet Performance Monitoring, helping organizations ensure that their websites and applications deliver a satisfactory end user experience. By continuously monitoring how real users interact with a website or app from various devices, front-end developers, product managers, and technical leads can make data-driven decisions to improve performance and enhance user satisfaction.

Gain a 360° view with real end user experience metrics

Most solutions lack a 360-degree view of digital experience, leaving IT forced to monitor silos without business context. Catchpoint's real user monitoring (RUM) allows IT and business to join forces and solve complex problems.

real user monitoring dashboard view

Real user data to power business-level observability

Look at real user web performance data like page load and response time in the same viewport as business metrics like #conversions and #pageviews.

Project business outcomes using real IT data

Project the impact of web performance on business revenue. Model web performance changes to see the effect on page views, bounce rate, and conversions.

Measure custom metrics

Use custom indicators to measure the metrics most relevant to your specific business model.

Stop Internet outages in their tracks. We can help.

Extend troubleshooting abilities to the browser

Elevate your web performance monitoring to achieve a 360-degree view of your website or application. Make sure it's fast, reachable, reliable, and customized for your end user's real needs.

Track critical website performance metrics

See how real users experience your applications with important web performance metrics such as Core Web Vitals.

Get actionable third-party services data and insights

Understand the impact of third-party services on performance, so you can implement the right changes.

Understand when and why users can't reach your site

Leverage real-time reachability diagnostics for accurate troubleshooting at scale. Correlate real user data with synthetic monitoring data for a full picture of your user’s experience.

real user monitoring comparison

Idan Warshawski

VP of Engineering

Synthetic monitoring enables us to make data-informed decisions, while RUM lets us easily see the performance of different scenarios and edge cases. This includes comparing cities and continents, comparing specific pages, and more.

Act faster with real-time data at your fingertips

RUM can tell you a lot about your customers and enables you to plan infrastructure investments to support your site.

illustrated rum dashboard screenshot

Manage outages and issues with comprehensive data

Cross-check incidents between active and passive telemetry for all your performance outages and issues.

Depend on trustworthy real-time custom alerts

Set up real-time alerts with the peace of mind that comes from knowing they bring real-time data.

Identify and analyze the impact of an outage

Use the Outage Analyzer to identify regional drops in traffic through predictive models based on historical data.

Your Internet Resilience ally

As a Catchpoint customer, you’ll enjoy:

  • A dedicated customer success team to keep you informed on industry-leading best practices, tests, integrations - as well as to guide you through any questions you may have along the way
  • Access to 24/7 tierless support from seasoned monitoring and observability experts
  • Expert services to help you get maximum value from Internet Performance Monitoring (IPM)
Learn more about our support services
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Learn more about Real User Monitoring


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Online Guide

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