Assure digital experiences for healthcare
Healthcare is now a digital-first industry, where every second of downtime can delay care, risk patient safety, and impact compliance. From EHR access to telemedicine and connected medical devices, Internet Performance Monitoring (IPM) ensures seamless, reliable digital experiences—helping healthcare providers detect and resolve issues before they disrupt life-critical services.
Why choose Catchpoint?
Catchpoint is the market leader in Internet Performance Monitoring, trusted by top banks, insurance companies, payment processors, fintech organizations, and the top cloud and infrastructure providers worldwide. Our solutions help you:
Proactively detect and resolve incidents
Protect your brand, reputation, and revenue by identifying and resolving issues in The Internet Stack before they impact your business.
Continually optimize performance
Deliver seamless, fast, and personal user experiences across all digital touchpoints and regions - from websites to mobile applications.
Diligently adhere to stringent service levels
Access 13 months of storage, enabling long-term analysis of historical performance data and trends.
Efficiently support operational excellence
Empower your teams with the tools and insights they need to maintain high performance and resilience.
Impartially monitor digital experiences
Collect critical observability telemetry from a cloud-neutral, independent provider which is not tied to any specific cloud provider like every other DEM or IPM platform.
Top 5 Use Cases for Healthcare Organizations
.avif)
Electronic Health Record Reliability
Fast, reliable access to EHR systems like Epic, Cerner, and MEDITECH is critical for care delivery. Any delay or outage risks patient safety and clinical efficiency.
- Catchpoint IPM monitors EHR access across networks, identity providers, DNS, and third-party APIs to ensure seamless point-of-care connectivity.
- Impact: Prevents disruptions at the bedside, supporting timely diagnoses and treatment.
Critical Medical Device Connectivity
Connected devices such as ventilators, MRI machines, and infusion pumps rely on uninterrupted network performance. Latency or packet loss can compromise patient care.
- Catchpoint IPM detects protocol failures, latency spikes, and packet loss across IoMT environments to keep medical devices online.
- Impact: Ensures real-time patient monitoring and safe, continuous care delivery.
Patient Portal Performance
Patients expect smooth access to portals for viewing test results, scheduling visits, or managing bills. Poor performance frustrates patients and raises support costs.
- Catchpoint IPM simulates patient journeys from multiple locations and devices, identifying errors or slowdowns before they reach users.
- Impact: Improves patient satisfaction scores while reducing call center spikes.
Remote Patient Monitoring & Telemedicine
Telehealth sessions and wearable devices depend on continuous data flows. Network issues can interrupt care and reduce treatment effectiveness.
- Catchpoint IPM identifies routing failures, streaming errors, and last-mile connectivity issues in real time.
- Impact: Keeps virtual care sessions smooth and remote monitoring uninterrupted.
Cloud & SaaS App Incident Response
Healthcare SaaS platforms depend on multiple external services. Outages are hard to trace but can immediately affect patient-facing systems.
- Catchpoint IPM maps the Internet stack end-to-end, pinpointing issues in CDNs, APIs, cloud zones, or routing paths—even outside your direct control.
- Impact: Accelerates incident resolution, minimizing downtime for mission-critical health apps
Fast, reliable access to EHR systems like Epic, Cerner, and MEDITECH is critical for care delivery. Any delay or outage risks patient safety and clinical efficiency.
- Catchpoint IPM monitors EHR access across networks, identity providers, DNS, and third-party APIs to ensure seamless point-of-care connectivity.
- Impact: Prevents disruptions at the bedside, supporting timely diagnoses and treatment.
Connected devices such as ventilators, MRI machines, and infusion pumps rely on uninterrupted network performance. Latency or packet loss can compromise patient care.
- Catchpoint IPM detects protocol failures, latency spikes, and packet loss across IoMT environments to keep medical devices online.
- Impact: Ensures real-time patient monitoring and safe, continuous care delivery.
Patients expect smooth access to portals for viewing test results, scheduling visits, or managing bills. Poor performance frustrates patients and raises support costs.
- Catchpoint IPM simulates patient journeys from multiple locations and devices, identifying errors or slowdowns before they reach users.
- Impact: Improves patient satisfaction scores while reducing call center spikes.
Telehealth sessions and wearable devices depend on continuous data flows. Network issues can interrupt care and reduce treatment effectiveness.
- Catchpoint IPM identifies routing failures, streaming errors, and last-mile connectivity issues in real time.
- Impact: Keeps virtual care sessions smooth and remote monitoring uninterrupted.
Healthcare SaaS platforms depend on multiple external services. Outages are hard to trace but can immediately affect patient-facing systems.
- Catchpoint IPM maps the Internet stack end-to-end, pinpointing issues in CDNs, APIs, cloud zones, or routing paths—even outside your direct control.
- Impact: Accelerates incident resolution, minimizing downtime for mission-critical health apps
Healthcare IPM FAQs
Internet Performance Monitoring (IPM) is a comprehensive solution designed to ensure the reliability and performance of digital services. For healthcare organizations, it helps monitor and optimize the performance of critical systems such as Electronic Medical Records (EMRs), imaging tools, patient portals, and payer integrations, ensuring 24/7 uptime and reducing latency.
By ensuring that healthcare systems are always online and performing optimally, Catchpoint IPM helps reduce delays in accessing patient records, diagnostic images, and other critical information. This leads to faster and more accurate patient care, enhancing overall patient outcomes.
Yes, Catchpoint IPM helps healthcare organizations comply with regulations by ensuring that digital systems are reliable and secure. It provides detailed monitoring and reporting capabilities that can be used to demonstrate compliance with healthcare standards and regulations.
Catchpoint offers dedicated support for healthcare clients, including 24/7 technical assistance, proactive monitoring, and regular performance reviews. Our team works closely with healthcare organizations to ensure that their digital systems are always performing at their best.
Healthcare organizations can get started with Catchpoint IPM by scheduling a consultation with our team. We will assess their current digital infrastructure, identify areas for improvement, and develop a customized monitoring and optimization plan to meet their specific needs.
Internet Performance Monitoring Supercharges your Digital Resilience
Enhanced Performance Monitoring
Our IPM solutions provide real-time insights into the performance of your business-critical applications, ensuring optimal functionality and user experience.
Proactive Issue Resolution
Identify and resolve potential issues - before they impact your customers – to minify incident impact and enhance reliability.
Comprehensive Analytics
Gain deep insights into your application and internet stack performance with our advanced analytics tools, helping you make informed decisions.
End-User Visibility
With the largest Global Observability Network, you can monitor from where your users and how they are connecting, and quickly correct challenges in over 105 countries.