“Many organizations are adopting new DEX tools or evolving existing deployments beyond tactical use cases but miss key implementation steps that ensure ongoing ROI. I&O leaders can use this research to successfully deploy a new DEX tool or expand the use of existing ones.”
The How to Successfully Deploy a DEX Tool report covers key findings, including:
- “Successful deployment and use of digital employee experience (DEX) tools requires skills, success measures and a focus (which are not always apparent to IT leaders) that differs from traditional IT operations, engineering and support roles.
- Failure to adapt processes, procedures, success measures and performance management programs while implementing a DEX tool significantly limits long-term ROI and value realization. This failure becomes clearer after initial cleanup efforts produce short-term benefits.
- Gartner clients report difficulty prioritizing and determining the order of the DEX tool capabilities they should deploy. Lack of a solid roadmap with target outcomes leads, at best, to mixed results.
- Sustained DEX tool adoption is rarely achieved without the active involvement of critical stakeholders throughout the planning and deployment process and without a formal organizational/human change management approach.”
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Gartner, How to Successfully Deploy a DEX Tool, Dan Wilson, Autumn Stanish, Tom Cipolla, Stuart Downes, Rich Doheny, Mrudula Bangera, 3 April 2023.
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