You can’t stop things from breaking, but you can quickly identify and resolve an issue before you breach your SLA. You need to receive alerts when SLAs pass specific thresholds; whether your SLA includes broad or fine-tuned metrics. When you track the performance of network and application components, you can identify whether the issue is with DNS, APIs, or an ISP. By categorizing and tracking first and third-party components, you can quickly identify where problems occur.
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Have confidence in the quality and cleanliness of your data so false positives do not impact your SLAs.
Plan, measure, analyze, and model to adjust your service levels with actionable insights. Don't breach your SLAs—receive real-time alerts when a service level indicator exceeds a threshold.
Track SLA compliance from the end user’s perspective, whether they are inside or outside the firewall, using a broad set of backbone ISPs and Enterprise nodes.
Transparency is essential for SLAs, don’t implicitly trust that everything is fine. Bring the facts regarding speed, availability, and reliability to customers, vendors, and partners.
Add SLA widgets to your dynamic dashboards.
Securely share any chart with external recipients.
Deliver color-coded reports on SLA performance in real-time.
Diligent SLA monitoring is dependent on a powerful synthetic monitoring solution that can replicate the end user experience while measuring from both backbone and last mile locations. Backbone tests, which eliminate noise that is out of the vendor’s control (e.g., local ISP or user hardware issues), are the most valuable for SLA monitoring and validation. Last mile and real user metrics provide additional context on the actual end-user experience.
Meet SLAs by testing the performance and availability of an application from across the digital supply chain.
Utilize synthetic and real user monitoring to validate SLA compliance in a neutral way.
Test infrastructure from many locations, ISPs, and cloud networks to deliver a quality end user experience.
"I've used a lot of monitoring tools, and I have to say that Catchpoint stands out from the pack. There are so many nodes and so many features, and we're always able to present the data that's important in any fashion that we want."
"Catchpoint is very useful for pinpointing the root causes of performance issues. From the data breakdown, you can identify where the root cause is, whether it's an issue with the application or the network. And not only is it useful for troubleshooting network issues, but also for cross-team communication for application issues."
"Catchpoint's monitoring solution makes it easier to have a global visibility of our websites' performance and to fix issues quicker."
"Because of Catchpoint, we haven't had a single incident in the past year and a half that we didn't discover in less than five minutes. So seeing a drop from two hours to five minutes is a pretty big deal for us."
"Catchpoint offers us a lot of tools in one toolbox. I don't like flipping through multiple panes of glass, it slows me down. So I can have alerting, I can create reports, I can look at overlays by region without exiting out of the product and going into something else, or writing excessively complicated filters. It's just fast for me to use, and speed is the key."
External, SaaS, or Internal Applications
800+ Backbone, Broadband, Cloud, Enterprise, Last Mile, and Wireless Nodes Covering Every Major Region and Service Provider
20+ Test Types Covering APIs, CDN, DNS, Cloud, Networks, Third-Party Services, and More
Deep Insight into IT and Business Processes with Multi-Variate, In-Memory Analytics
Backed by Catchpoint’s Award Winning Customer Care with the option for Catchpoint to act as your Managed Monitoring Provider
© 2019 Catchpoint Systems, Inc.
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