Perfecting the Customer & Employee Digital Experience with TMNAS
Hybrid and remote work are here to stay – and that creates major challenges for enterprise IT teams responsible for managing internal and external end users.
When a user can’t connect, you have to quickly identify where the issue is. But, in a remote world where you no longer control the full network, issues are even harder to pinpoint and resolve. Is the issue with the device? The ISP? The network? A SaaS App? The list goes on.
Pete Charlton, AVP of IT Infrastructure & Operations at TMNAS, has 10+ years of experience building a strong Internet Performance Monitoring strategy to provide a transparent view of their entire IT environment.
Watch our conversation with Pete about how he uses Catchpoint to provide:
- performance and availability monitoring
- proactive alerting of all critical production services
- monthly & yearly metrics and dashboarding