Vendor Selection and Management

Monitor third-party vendor performance and reduce risk.

Ensure reliable digital experiences through data-driven vendor management.

vendor performance scores

Identify the best-performing vendor for each part of your service delivery chain 

It’s common sense when using a vendor service to trust, but verify. But the hard part is getting the data you need to do that verification. Catchpoint can help you identify the best-performing vendor for each part of your service delivery chain and measure their ongoing performance.

Objectively assess your vendors

sla comparison screenshot illustration

Measure performance at every level

Use objective data to decide which vendor and design is right, whether comparing on-premises, public, hybrid, or multi-cloud environments. Then use that data to continually optimize in an ever-evolving vendor landscape.  

Vendor choice drives incident response

Select vendors based on incident handling, response time, and network reliability under pressure. Evaluate providers on responsiveness, transparency, and resolution speed. Ensure SLAs align with business needs and reduce downtime risk by choosing partners who can support resilient network operations.

Regional performance

IPM can help perform regional performance analysis by providing data on various providers and their performance metrics across different regions.

Track and manage SLAs

Ensure your vendors are meeting their SLAs and validate compliance with the world’s largest observability network. Get immediate and independent data for proof in any dispute.

slo tracking screenshot illustration

Maira Zarate

Application Monitoring Engineer

Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running.
White Paper

Protecting Revenue Through SLA Monitoring

Solution Brief

Network Experience

Solution Brief

Customer Experience