Catchpoint provides the industry-leading real user and active observability capabilities that help us maintain the leadership position in our market.
Having used Catchpoint while working for Orbitz Worldwide, now part of Expedia, Patel was quick to recommend the Sporting Group take advantage of both real user and active observability from Catchpoint. He had been impressed on many fronts, from the ease of getting great visibility into site and application performance to the ability to test the user experience through multiple nodes around the globe.
“While other vendors are good at Application Observability – and offer some real user management – their solutions are not as extensive as Catchpoint’s. Plus, Catchpoint’s global observer coverage is vital to us, especially as we look to expand in the U.S. market,” Patel explains.
By empowering the Sporting Group to gain a missing view into its business, Catchpoint has enabled the company to make changes that deliver a better user experience.
“Internally, Catchpoint helps drive the message home that site and homepage speed is essential,” says Patel.
Using RUM alongside active observability supported by multiple observers, Patel’s team can much more quickly and easily narrow in on problems. For instance, it can reduce latency on its site for a better user experience when it sees the negative impact of a weak mobile signal in a certain region.
“The value is in the data correlation between say, traffic spikes and page loads and APIs. By zeroing in, we’ve been able to reduce our mean time to resolve by about 15%.”