You can only improve what you can measure and digital end-user perspective monitoring and analytics from Catchpoint is an important piece to how we improve performance. Using their global monitoring nodes, we are assured of full visibility of how our services and systems are really delivering hotel search services internationally.
"My job is to make trivago products faster for customers accessing our services anywhere on the globe. You can only improve what you can measure and digital end-user perspective observability and analytics from Catchpoint is an important piece to how we improve performance. Using Catchpoint's global observability nodes, we are assured of full visibility of how our services and systems are really delivering hotel search services internationally," said Xoan Vilas, Performance Lead, trivago.
A range of trivago teams use Catchpoint, including DevOps, Quality Assurance, and speciﬁc product owners. They are using the tools within the Catchpoint platform in a variety of ways:
- Measuring product performance against sets of speciﬁc metrics
- Providing an independent perspective of how trivago platforms perform outside of the datacenters
- Giving a snapshot of the health of a platform.
With its analytics capabilities used to drill down and hunt out issues within back-end or front-end systems, Catchpoint functions as both a performance visibility tool and a diagnostics tool.
As trivago has developed and grown its services globally, Catchpoint tools have helped them along the way.
China presents a huge opportunity and challenge for trivago. The Chinese have overtaken the Americans as the world’s top spenders on international travel. However, serving the Chinese market with online services is complicated by the country’s Internet access controls and developing infrastructure.
In setting up its Chinese platform, Catchpoint was an invaluable tool in observing the quality of a dedicated private network link between trivago datacenters and the performance of local content delivery networks and third-party applications.
Other technical challenges have been helped by using Catchpoint to assess impacts on performance, such as making the transition to https. trivago beneﬁts from how Catchpoint can quickly conﬁrm slow servers within a datacenter, performance issues with an ISP or CDN anywhere in the world, and which third-party apps are impairing the experience for customers.
As a global travel business, trivago knows it loses business from its consumers and its clients – the hoteliers – if its services aren’t fast enough in delivering highly personalized recommendations and bookings. Catchpoint gives the business invaluable insights into how well or not it is meeting its targets to be the fastest hotel search site for travelers globally.