Their support has been fantastic - really taking the time to show us new features as they come out - and they are coming out with new features very frequently.
Catchpoint did something unique. It balances with some of our other services. One of the features in Catchpoint that I like quite a bit is the smart dashboards that they have. Bringing all the information together and comparing it to a previous time is really helpful because then you can see what normal behavior is and then what you're currently experiencing, and that can be very helpful to troubleshoot an issue.
Monitoring is critical to the reputation of your company because it helps you figure out whether or not you're providing the services you think you're providing, and when you're not meeting that customer expectation. If you have good monitoring in place, you're going to be able to fix it before they report it. It ultimately reduces your meantime (you know, MTTR). It's detecting the issue quickly, and then bringing in the resources to repair that issue.
Our company has certain service level agreements (SLAs) with our customers and there can be financial penalties if our sites are not available as much as we promise them or commit to. And the best way to meet those goals is by identifying issues quickly. We've had major incidents, you know, things do break in IT. I think everybody knows it. And being able to detect them, repair them, and get them back up and running quickly, is critical to our success.
I think when you're looking for a solution like Catchpoint, you’ve got to look at the strengths that they have, which includes the number of testing locations. The ability to cycle through the testing locations is very rare, and so helpful to do. You know it allows you to run a test and get an idea of how it's performing all over the country without significantly driving up the testing costs.
Their support has been fantastic - really taking the time to show us new features as they come out - and they are coming out with new features very frequently. Definitely put them on your shortlist.