Blog Post

Your Business Requires a Resilient Internet

Resilience is a business priority at the executive level and we believe that given the reputational impacts alone, your customer and employee experiences should be elevated to be included as well.

One of my initial surprises upon joining Catchpoint about five months ago was to do with how much confusion there is in the observability market.  Every single vendor has almost the same message around ensuring a great digital experience for your customers or employees or both. Of course, these experiences are critical to get right, but for the most part many of these solutions, at best, help to ensure that sites are live and available, and that they are reachable by some users. The piece that struck me most is that not so long ago, enterprises relied upon their own internal networks to drive the business. This, however, is no longer the case. Today the Internet is your new network, and the resiliency of the Internet is critical for you to deliver any customer and/or employee digital experience.  Simply put, without the Internet, you don’t have an experience.

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“The Internet is held together with spit and bailing wire”

Resilience is a business priority at the executive level and we believe that given the reputational impacts alone, your customer and employee experiences should be elevated to be included as well. Typically, at the board level, resilience programs are focused on governance, risk, and compliance but nothing is more visible to your customers and employees than your website. If your site is down, if it’s not reachable, if it’s not performing, it affects your reputation and your bottom line. However, the Internet itself was not built as a means of supporting business. It was built for research and as infamously reported by Brian Krebs, the Internet is held together with spit and bailing wire. At its core, the Internet is fragile and ever-evolving and as a result, you need the right strategy to ensure its resilience.  

How our enterprise observability solutions enable Internet Resilience

This is where Catchpoint comes into play: we offer a proactive approach to ensuring Internet resilience through proactive observability across the Internet stack. To do this, we provide five enterprise observability solutions: Customer Experience, Workforce Experience, Network Experience, Website Experience and Application Experience. Together, they provide you the resilience assurance necessary across your enterprise to deliver exceptional experiences to your customers and employees. All these solutions sit on the same cloud-native platform, providing you with the tools and telemetry necessary to anticipate, pinpoint and measure issues from wherever your users are across the globe.  

You don’t need to take our word for it. Catchpoint is the solution of choice for 9 of the top 10 Forbes Digital Companies, 9 of the top 10 CDN Providers, 6 of the top 6 Cloud Providers, and 4 of the world’s top 4 Retailers.

Achieve Internet Resilience Maturity

Internet Resilience Maturity is achieved through the adoption of solutions that focus on key areas of the business, such as relentlessly improving your customer experience, ensuring workforce productivity and morale, optimizing your website performance, and managing any issues across your internal and external networks, as well as reducing the risk of third-party API dependencies.  

Persistence and resilience only come from having been given the chance to work through difficult problems.” ― Gever Tulley

Today’s digital world requires a resilient Internet so that you can fix issues before they impact your business.  Choose your solutions wisely…  

Find out more about Catchpoint and how our five enterprise observability solutions can help you enable Internet Resilience: download the Catchpoint Overview
User Experience Observability
Network Observability
Application Observability

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