Catchpoint Digital Experience Score Is An Industry-First

Catchpoint recently announced the Digital Experience Score. This score is the first all-encompassing metric to represent all essential drivers of digital end-user experience.

With pressure on IT teams ever growing to fix the IT issues of a remote workforce, we wanted to make troubleshooting as straightforward as possible. The score provides IT teams tasked with improving employee experience with a quantifiable measurement of what each employee is experiencing digitally. That way you get a unique view into every single component of the service delivery chain.

With the Digital Experience Score, IT teams can:

Gain immediate visibility into the quality of employees’ digital workplace experience.
Pinpoint problem areas and more quickly identify root cause.
Baseline users and improve user experience to maintain workforce morale and sustain productivity.
Easily share objective data with third-party vendors to work together to troubleshoot issues, and hold them accountable to SLAs.

“In a world where time is of the essence, yet you can’t just walk down to someone’s desk to fix their issues, Catchpoint’s Digital Experience Score allows you to quickly assess an individual user’s network, apps, and endpoint to suss out the problem at pace.” Zach DeMeyer, Gestalt IT

Catchpoint Digital Experience Score: A Scorecard In Four Parts

Catchpoint Digital Experience Score: a quantifiable measurement of EX

The Digital Experience Score brings together:

Endpoint Score: This shows the impact an Endpoint device is having on user experience. Metrics are gathered directly from the device, including CPU and memory utilization.
Network Score: This shows the impact the network is having on user experience. Various critical network metrics, such as round-trip time and packet loss, are factored in to create a composite score.
Application Score: This shows the impact one or more applications may be having on user experience. It is calculated using factors such as errors, timeouts, load times, and perceived application performance.

These three scores lead to:

Digital Experience Score: The Digital Experience Score is a composite of Endpoint, Network and Application Scores. It is calculated as an average of the three scores and helps to provide a summary of overall end-user experience.

“A four-part scorecard to present IT teams greater insight into employee productivity.” Chris Ehrlich, Datamation

Access A Quantifiable Measurement Of Each Employee’s Digital Experience

With distributed and hybrid work here to stay, IT teams are under ever-increasing pressure to troubleshoot employee issues accurately at speed. Without visibility that can be easily grasped and accessed, this is impossible.

By using the Digital Experience Score as guidance, IT teams can quickly determine what kind of problem an end user might be having, rule out any non-issues, and pinpoint root cause. This capability allows IT teams to assist employees without even having to ask them what the problem is.

The Digital Experience Score is set up for customers by default in our DEM platform and the data is auto populated based on Catchpoint’s powerful data engine and any third-party integrations.