Making the Case for Monitoring Behind the Firewall

If you read our blog regularly then you know we’re pretty bullish about our OnPrem Agent product and its behind-the-firewall user-experience monitoring capabilities.

What does it mean to monitor behind the firewall? Essentially you’re bringing Catchpoint’s Synthetic Monitoring capabilities to the online applications that run inside your firewall as opposed to on your customer-facing website. OnPrem Agent becomes your own synthetic monitoring node that scripts interactions with these applications and constantly tests them to make sure response times stay fast and your application remains available.

There are a number of both vertical and horizontal use cases for monitoring behind the firewall. In retail, it’s an essential part of any omni-channel strategy, allowing you to monitor not just your online store but your online systems at your brick-and-mortar stores and explore correlations between the two.

For SaaS companies and other service providers, behind-the-firewall monitoring becomes first-mile monitoring, making sure your hosted applications or other services are performing at their peak before they hit the public Internet.

Branch offices and call centers of any type of business can use this technology to monitor response times and service levels of the online applications their employees use. In many cases, these employees are using these applications to service customers directly.

To learn more about Catchpoint OnPrem Agent, and all of its capabilities and use cases, download our new ebook, “Monitoring Wherever You Need it with OnPrem Agent.”