Monitor your employee's digital experiences
A dual approach to Digital Employee Experience (DEX) Monitoring keeps employees productive, increases transparency, minimizes MTTR, and helps you hold vendors accountable.
Understand your employee’s SaaS experience
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Deploy active and passive monitoring
Hold Vendors Accountable
How Catchpoint SaaS Experience Monitoring works
Monitoring 3rd-party SaaS applications is different from monitoring applications and infrastructure you own. Agents and JS tags can’t be installed on SaaS platforms. Further, to get true end-to-end visibility, SaaS applications must be monitored from the same dispersed locations and devices from which your users access the tools.
Catchpoint Sonar grants visibility from the devices themselves, and SaaS Synthetic Monitoring uses on premise nodes combined with our global node network. DevOps and Corporate IT teams receive immediate notifications with detailed telemetry when a performance problem is identified, allowing the IT team to proactively alert their internal customers, resolve local issues, and work with the SaaS provider to restore satisfactory service.
Effective SaaS Monitoring requires end-to-end visibility of the delivery chain, including the user device. And it has to be easy – Catchpoint provides out-of-the-box templates so your team can focus on mission critical tasks and avoid the cumbersome coding and maintenance of the scripts needed to monitor SaaS applications. As more of your business-critical operations rely on SaaS tools and platforms, monitoring those tools is critical to keeping employees productive, increasing transparency, minimizing MTTR, holding vendors accountable, and taking back control.
“Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running."
"The ability to monitor their SLA requirements allows Zscaler to protect both their direct revenue and their brand integrity."
Build your own monitoring solution for any SaaS application.
Finance/HR
Oracle
Concur
Workday
Tableau
ADP
IT & Operations
Atlassian Jira
ServiceNow
Trello
Zapier
Zendesk
Sales/Marketing
Creative Cloud
Docusign
MailChimp
Marketo
Shopify
Collaboration
Google G Suite
Slack
Zoom
Dropbox
Webex
What can you do?
Baseline and benchmark SaaS applications
Monitoring SaaS applications is not just for post deployment or implementation. If you are purchasing a business-critical SaaS solution you should understand how the application will perform for your end users from the end user perspective by benchmarking the SaaS application with your current solution.
Understand how the application will perform compared to your current solution.
Monitor trends in performance over time. Do applications slow down during critical time periods such as month-end?
Understand the SaaS experience
The only monitoring that matters is from the end-user’s perspective, this applies to SaaS applications as well. Monitor your SaaS applications from where your employees are accessing them–call centers, branch offices, airplanes, and shuttle buses.
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Monitor from your offices and other employee locations for an accurate picture of SaaS performance and availability.
Rely on an extensive set of straightforward visualizations or bring your own to get meaningful answers from our real-time data.
Improve accountability and governance of provider SLAs
Slow or unavailable SaaS applications can impact users and breach SLAs. When using SaaS applications with an SLA, you need to monitor performance and get notifications when problems arise. Avoid finger-pointing by collecting objective, accurate measurements.
Validate SaaS vendors are meeting SLAs by monitoring with a neutral third party.
Quickly configure tests with pre-packaged monitors for popular SaaS applications to track performance.
Collaborate with providers and key stakeholders
Transparency is essential for SLAs, don’t implicitly trust that everything is fine. Bring the facts regarding speed, availability, and reliability to customers, vendors, and partners.
Share information with business partners inside your organization and with the SaaS providers.
Share reports and data when incidents occur to help isolate whether the problem is with the internet, your network, or residing with the vendor.
Featured Resources
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