Understand your employee’s SaaS experience
Deploy active and passive monitoring
Hold Vendors Accountable
“Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running." Maira Zarate, Application Monitoring EngineerLearn how Autodesk relies on our SaaS Experience Monitoring
Build your own monitoring solution for any SaaS application.
IT & Operations
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What can you do?
Baseline and benchmark SaaS applications
Monitoring SaaS applications is not just for post deployment or implementation. If you are purchasing a business-critical SaaS solution you should understand how the application will perform for your end users from the end user perspective by benchmarking the SaaS application with your current solution.
Understand how the application will perform compared to your current solution.
Monitor trends in performance over time. Do applications slow down during critical time periods such as month-end?
Understand the SaaS experience
The only monitoring that matters is from the end-user’s perspective, this applies to SaaS applications as well. Monitor your SaaS applications from where your employees are accessing them–call centers, branch offices, airplanes, and shuttle buses.
Monitor from your offices and other employee locations for an accurate picture of SaaS performance and availability.
Rely on an extensive set of straightforward visualizations or bring your own to get meaningful answers from our real-time data.
Improve accountability and governance of provider SLAs
Slow or unavailable SaaS applications can impact users and breach SLAs. When using SaaS applications with an SLA, you need to monitor performance and get notifications when problems arise. Avoid finger-pointing by collecting objective, accurate measurements.
Validate SaaS vendors are meeting SLAs by monitoring with a neutral third party.
Quickly configure tests with pre-packaged monitors for popular SaaS applications to track performance.
Collaborate with providers and key stakeholders
Transparency is essential for SLAs, don’t implicitly trust that everything is fine. Bring the facts regarding speed, availability, and reliability to customers, vendors, and partners.
Share information with business partners inside your organization and with the SaaS providers.
Share reports and data when incidents occur to help isolate whether the problem is with the internet, your network, or residing with the vendor.