Understand your employee’s SaaS experience

True end-to-end visibility starting with the employee’s device
Pinpoint local issues affecting performance and accessibility by monitoring from everywhere – call centers, branch offices, airplanes, and coffee-shops
Correlate business KPIs and outcomes to employee experience of SaaS performance and availability

Deploy active and passive monitoring

Leverage active monitoring of SaaS applications to get data-driven alerts about current and imminent disruptions
See real-time experience details with passive monitoring of every employee-SaaS application interaction
Save time dealing with repeat and duplicate support tickets by proactively alerting users of performance degradations

Hold Vendors Accountable

Enforce SLAs with neutral, expert, third-party data – don’t leave it up to vendors to manage SLA breaches
Compare potential providers when evaluating tools, to ensure they conform to their stated capabilities
3 years of historical data gives insight into the impact of changes to your or the vendor’s infrastructure

How Catchpoint SaaS Experience Monitoring works

Monitoring 3rd-party SaaS applications is different from monitoring applications and infrastructure you own. Agents and JS tags can’t be installed on SaaS platforms. Further, to get true end-to-end visibility, SaaS applications must be monitored from the same dispersed locations and devices from which your users access the tools.  

Catchpoint Endpoint Monitoring grants visibility from the devices themselves, and SaaS Synthetic Monitoring uses on premise nodes combined with our global node network. DevOps and Corporate IT teams receive immediate notifications with detailed telemetry when a performance problem is identified, allowing the IT team to proactively alert their internal customers, resolve local issues, and work with the SaaS provider to restore satisfactory service.  

Effective SaaS Monitoring requires end-to-end visibility of the delivery chain, including the user device.  And it has to be easy – Catchpoint provides out-of-the-box templates so your team can focus on mission critical tasks and avoid the cumbersome coding and maintenance of the scripts needed to monitor SaaS applications. As more of your business-critical operations rely on SaaS tools and platforms, monitoring those tools is critical to keeping employees productive, increasing transparency, minimizing MTTR, holding vendors accountable, and taking back control.

“Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running."

"The ability to monitor their SLA requirements allows Zscaler to protect both their direct revenue and their brand integrity."

Customers ♥ catchpoint Synthetic experience Monitoring

Build your own monitoring solution for any SaaS application.

Finance/HR

Oracle

Concur

Workday

Tableau

ADP

IT & Operations

Atlassian Jira

ServiceNow

Trello

Zapier

Zendesk

Sales/Marketing

Creative Cloud

Docusign

MailChimp

Marketo

Shopify

Collaboration

Google G Suite

Slack

Zoom

Dropbox

Webex

What can you do?

Baseline and benchmark SaaS applications

Monitoring SaaS applications is not just for post deployment or implementation. If you are purchasing a business-critical SaaS solution you should understand how the application will perform for your end users from the end user perspective by benchmarking the SaaS application with your current solution.

Evaluate providers before deployment

Understand how the application will perform compared to your current solution.  

Compare historical performance

Monitor trends in performance over time. Do applications slow down during critical time periods such as month-end?  

Understand the SaaS experience

The only monitoring that matters is from the end-user’s perspective, this applies to SaaS applications as well. Monitor your SaaS applications from where your employees are accessing them–call centers, branch offices, airplanes, and shuttle buses.

Get a true picture of performance

Monitor from your offices and other employee locations for an accurate picture of SaaS performance and availability. 

Insight into performance issues

Rely on an extensive set of straightforward visualizations or bring your own to get meaningful answers from our real-time data.

Improve accountability and governance of provider SLAs

Slow or unavailable SaaS applications can impact users and breach SLAs. When using SaaS applications with an SLA, you need to monitor performance and get notifications when problems arise. Avoid finger-pointing by collecting objective, accurate measurements.

Keep SLA performance in check

Validate SaaS vendors are meeting SLAs by monitoring with a neutral third party.

Monitor what matters

Quickly configure tests with pre-packaged monitors for popular SaaS applications to track performance. 

Collaborate with providers and key stakeholders

Transparency is essential for SLAs, don’t implicitly trust that everything is fine. Bring the facts regarding speed, availability, and reliability to customers, vendors, and partners.

Public and secure dashboards

Share information with business partners inside your organization and with the SaaS providers. 

Faster problem resolution

Share reports and data when incidents occur to help isolate whether the problem is with the internet, your network, or residing with the vendor. 

Featured Resources

Explore additional content on DEX Monitoring

SaaS Experience Monitoring Data Sheet
Introductory Guide to SaaS Monitoring
Performance Monitoring for Office 365