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We all know the question, “Why did the chicken cross the road?” but shouldn’t it be, “When should the chicken cross the road?”
For the past 25 years, I’ve been monitoring networks, applications, services, basically anything digital on a quest to understand “when is it safe to cross the road”!
We all know, just blindly crossing a road is EXTREMELY dangerous! It all comes down to the number of data points you can leverage, and if that data is complete, meaning RAW, un-summarized data from reliable sources that was captured in real-time, so you can process this information to determine “when” to safely cross the road.
One of the best analytics engines out there is the human brain. It’s incredibly good at taking in real-time raw data, processing it, and using it to make decisions.
So, let’s consider the monitoring points that our brain uses when trying to cross a busy road:
Take away any one of those inputs and your decision-making process becomes much less accurate. Let’s say you’re just using your eyes to determine when to cross the road, but you must adhere to the following conditions:
This is called “sampling data from a limited data source” which is how many monitoring solutions operate. You have a better chance of winning the lottery than getting across that road safely!
OK, now that we all have a much better appreciation for the value of having multiple data inputs in real-time to simply cross a road, let’s apply this same logic to monitoring SaaS applications or any complex digital transaction.
Over the years, I’ve learned there are four capabilities that an observability solution must possess to be effective:
This is what it takes to monitor today and tomorrow's hyper-connected world and to ensure you get across that road. And bear in mind, this is no country road... You’re in downtown New York City or Mumbai. This equates to the challenges IT faces when trying to meet the flawless digital experience that customers and workers demand, all the while having to navigate the delivery of those digital services across an ever-changing and extraordinarily complex underlying digital infrastructure. And in a digital world, failures or delays pose existential business risk.
Catchpoint’s Observability solution provides the answers about the health and performance of your digital assets. To pull this off, we obtain raw data from across the end-to-end digital service supply and delivery chain from various data sources and telemetry types then store the data within our Orchestra Database so you can query, visualize, analyze, collaborate, and integrate the data to quickly identify issues.
Utilizing Catchpoint’s purpose-built Orchestra database, you can view multi-dimensional data, with no constraints on how you can display multiple metrics over large periods of time. This allows you to find that one needle in the hundreds of haystacks that today’s hyper-connected world has introduced.
In the widget above you are looking at the web and network performance of three airlines displaying the following information:
This one view allows me to compare and contrast the different airlines’ Core Web Vitals, Network Stats, and DNS information broken out by specific tests and cities. As you can see, anyone in the New York City area attempting to reach Delta was having performance issues on July 1 at midnight. Was an update being pushed out?, maybe a CDN provider was having issues? It could be caused by any number of reasons but with Catchpoint’s Orchestra database and our analysis engine, we can quickly diagnose WHAT exactly caused this spike. And this is just one example, we could have been as easily been monitoring a SaaS application or any other digital transaction.
If you are looking to evolve your monitoring to an observability solution that can provide you with global visibility from a multitude of perspectives, capturing non-aggregated data and the ability to display the information however you deem necessary, Catchpoint absolutely needs to be on the top of your list.
To find out for yourself Catchpoint’s unparalleled ability to harness the power of data, try Catchpoint now.