"The ability to replicate and measure the actual end user experience regardless of geography allows AppNexus to detect performance issues – whether they’re rooted in the application, a third party, or at the network level – before users are impacted."
"When considering whether to deploy new servers, make changes to their cloud providers, or evaluate a new CDN, Priceline is able to use the request override feature within Catchpoint to determine what effect the proposed change will have on their end user experience."
Why end user experience monitoring?
Today, end users’ expectations are higher than ever. Every customer touch-point matters. Every detail is important, including performance, availability, and reliability. Increased user expectations have led companies to invest in tools that measure how customers interact with content. Performance metrics on user interaction is necessary for understanding end-user experience.
Continuous delivery and deployment to meet customer demands for features and functionality can lead to unexpected performance problems. Continuous monitoring in pre-production and production environments will lead to fewer outages and performance degradation thus solidifying customer loyalty and advocacy.
Determining the current state of performance will allow you to optimize services and configure alerts. The first step toward improvement is to create a performance baseline, then observe trends and patterns. Without detailed current or historical performance metrics and data, you can't create an optimization strategy.
Learn more about digital experience monitoring and how it can benefit your business.