Subscribe to our
weekly update
Sign up to receive our latest news via a mobile-friendly weekly email
In order to deliver your best performance, you need to be alerted when issues occur. Catchpoint is now integrated with the alert platform AlertOps.
One of our most requested integrations at Catchpoint is for alerting. Catchpoint, of course, generates its own alerts when a performance degradation is detected. Integration with an alerting platform allows you to cluster these alerts with alerts generated by your other monitoring systems into incidents. You can then route those incidents to the people who are best able to respond to them and through the right channel—phone, email, chat, Hipchat, Slack, etc.
A sound alerting strategy can help you to lower alert fatigue, reduce mean time to resolution and with analytics prevent incidents from occurring in the first place. So it’s in this spirit that were pleased to announce our latest integration, with AlertOps.
The Catchpoint Alert Push API now allows you to easily send custom alerts to the AlertOps Platform. This integration allows you to automatically open and close alerts sent from Catchpoint. AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable message routing rules, customizable workflows and escalations, SLA-based severity management, and much more.
To integrate your Catchpoint alerts with AlertOps, just follow these simple steps:
The following template, is recommended and certified by AlertOps.
{
“IncidentSourceName”:”Catchpoint – ${productId}”,
“IncidentSubject”:”${ProductName} – ${TestName}”,
“IncidentId”:”${ClientId}-${testid}”,
“IncidentStatus”:”${switch(${notificationLevelId},’0′,’WARNING’,’1′,’CRITICAL’,’3′,’OK’)}”,
“IncidentSeverity”:”${switch(${notificationLevelId},’0′,’WARNING’,’1′,’CRITICAL’,’3′,’OK’)}”,
“IncidentURL”:”http://portal.catchpoint.com”,
“IncidentShortText”:”${TestName} – ${switch(${notificationLevelId},’0′,’WARNING’,’1′,’CRITICAL’,’3′,’OK’)}”,
}