Keep on top of outages and performance issues by tuning in to live commentary on social media. With user sentiment observability, you’ll know immediately when users are voicing their usability and reachability concerns. At the same time, you can use these social signals to speed troubleshooting and vastly improve customer experience, gaining a distinct competitive advantage.
Customer and employee experience and the performance of our applications is critical to our success. Delivering the best experience possible requires that we have a complete view of the user experience. A missing piece of the monitoring puzzle from vendors has been user sentiment data. Having this analysis baked into Catchpoint’s platform will help us optimize the user experience, quickly solve performance issues and improve business performance.