Employee Experience Monitoring

The most comprehensive view of your digital employee experience journey.

Proactively identify and resolve end-user IT problems quickly before workforce productivity is impacted with Catchpoint Employee Experience Monitoring. Isolate the cause of delays to the device, network or application to quickly identify and fix user-impacting issues.

Proactive Insights into end user experiences

Proactively manage and optimize your digital employee experiences, from wherever they are.

Reduced IT burden

Free up IT resources by empowering remote workers to self-remediate problems independently.

faster troubleshooting

Quickly diagnose and resolve user-impacting IT issues faster.

For the solvers of employee Internet problems

Be Proactive

Catchpoint enables you to proactively resolve employee IT issues by giving you insights into your entire employee digital experience.

Proactively identify and resolve SaaS application problems before employees file tickets

Empower employees to work remotely and resolve problems

Monitor network, infrastructure and third-party services that impact employee experience from remote locations

Hold service providers accountable for SLA violations

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Holistic Employee Experience Visibility

With Catchpoint you get a complete picture of the employee experience by measuring and monitoring the performance of the user devices, applications, networks and infrastructure the enterprise workforce relies on.

Get visibility into device performance and its impact on employee experience

Validate the impact of IT changes

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“Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running."

“By ensuring applications and systems are available for employees at all times, we enable our sister companies to ensure streamlined quote and claims processing. That translates into value as we monitor our IT infrastructure and applications...“
Pete Charlton, IT AVP

How TMNA Services relies on our Employee Experience Monitoring

"With Endpoint Monitoring, we can quickly identify when an issue is happening with a remote application, our network, or if it is due to a problem on the employee’s device. We have all the information we need without having to coordinate troubleshooting and diagnostics with the employee which can take hours of multiple team members' time."
Fortune 500 Goods Producer

“Visibility into how end users experience SaaS applications like Salesforce and where the slowdowns occur help us troubleshoot quickly. Better communication across our teams enables faster resolutions and results in an overall better experience for employees.”
Fortune 100 Industrial Supply leader

“Catchpoint makes our 360-degree proactive monitoring strategy possible. Since using Catchpoint, what used to take us weeks has been reduced to minutes. We can isolate issues quickly and escalate to the appropriate internal teams.”
Fortune 100 Technology and Manufacturing Leader

Demo

Employee Experience Monitoring Demo

With so many businesses now reliant on software-as-a-service (SaaS) applications, monitoring the availability, performance, and reachability of those applications is critical to protecting your employees' productivity, and by extension, your revenue streams.

Featured Resources

Five Ways to Eliminate Help Desk Fire Fights using Catchpoint Endpoint Monitoring

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The Forrester New Wave™: End-User Experience Management, Q4 2020.