With Catchpoint we can proactively monitor everything web—FTP and HTTP requests, APIs, or multi-step transactions...We rely on Catchpoint, which saves us signiﬁcant amount of time in our support process. Catchpoint technical support is also superb.
Verizon Digital Media Services utilizes Catchpoint’s 520+ observability locations to proactively test and measure DNS services, HTTP requests, API calls, and FTP infrastructure. Catchpoint web transaction observability capabilities are also used to investigate issues and incidents on-demand.
Verizon Digital Media Services continuously benchmarks performance with industry peers and competitors to ensure performance leadership in the industry, using Catchpoint’s robust analytical capabilities to correlate backend infrastructure performance data with active observability data and rapidly troubleshoot root causes.
Catchpoint alerts, which include all the data Verizon Digital Media Services needs to troubleshoot in one click (performance charts, trace route, client, and service IP, etc.), and by slicing and dicing their data to suit their specific needs, Verizon DMS can quickly understand what is wrong when there is an issue.
"With Catchpoint we can proactively monitor everything web—FTP and HTTP requests, APIs, or multi-step transactions," says Verizon DMS' Director of Performance Engineering. "Their UI is very intuitive and ﬂexible, and their analytics are very impressive. We can slice and dice data anyway we need to, so we can identify the issues much faster.
"Their alerts are very powerful, and they contain all the information that our NOC Team needs for efﬁcient escalation. It is our standard support procedure to try to replicate customer issues and share the results with them so our customers and support team are on the same page when working on performance issues. We rely on Catchpoint for this, which saves us signiﬁcant amount of time in our support process.
"Catchpoint technical support is also superb."
Since implementing Catchpoint’s Digital Experience Monitoring solution, Verizon Digital Media Services has seen their problem identification time become 4x faster, and has also benefited from a 90 percent reduction of false alerts, which has freed up their operations team to focus on more pressing issues.
Moreover, problems are identified and resolved before customers are impacted 99 percent of the time, which greatly improves their customer experience and satisfaction.