We’re able to provision a Teridion customer fast lane very quickly, and Catchpoint allows us to immediately show the performance gains that Teridion provides, side-by-side vs. regular Internet. This gives us a way to demonstrate rapid time-to-value for our customers. The rich analytics features allow us to break down performance gains by percentile, raw response times, and geography. It has been an invaluable tool for our sales process, as well as a key way we measure our customer success over time.
“Our customers choose Teridion to accelerate user access to their SaaS applications by 10x or better globally. We’re able to provision a Teridion customer fast lane very quickly, and Catchpoint allows us to immediately show the performance gains that Teridion provides, side-by-side vs. regular Internet. This gives us a way to demonstrate rapid time-to-value for our customers. The rich analytics features allow us to break down performance gains by percentile, raw response times, and geography. It has been an invaluable tool for our sales process, as well as a key way we measure our customer success over time," says Uri Livnat, Teridon VP of Operations.
The Catchpoint digital experience monitoring platform is used by the Teridion operations team, as well as their sales team for both pre- and post-sales activities. It is also integrated into the KumoX customer portal.
From an operations standpoint, Catchpoint’s expansive global observation infrastructure, wide-ranging test types, and in-depth charting capabilities allow the Teridion team to compare performance for Teridion KumoX fast lanes versus the regular Internet.
Teridion can measure performance close to where the end users are located, which allows the operations team to validate that the TMS is selecting the right locations and routes for the TCRs from an external unbiased viewpoint. It is a key part of how they validate that KumoX is working as intended, and that the Teridion’s performance is in fact the best at any given time in a speciﬁc country or city, or on a speciﬁc cloud provider.
The Catchpoint platform also helps with the Teridion sales process, where it’s used as a trusted third party to validate the performance of KumoX in comparison to regular Internet. Not only does it provide the Teridion sales team with the ability to show the availability and performance beneﬁts of Teridion broken down by geography or network, but the ability to deploy custom visualizations also allow them to present the data in a format that is most meaningful to a particular sales prospect.
For existing Teridion customers, Catchpoint allows for continuous proof of the value of the KumoX service. Customers can check ongoing performance metrics of KumoX versus regular Internet, both as an overall X-factor and by geographic region. This data is displayed directly within the Teridion portal via Catchpoint APIs.
Catchpoint has become an integral part of the Teridion sales process. The Catchpoint tool provides a “wow” factor for prospects to show how their performance can improve using Teridion’s service, and continues to provide unbiased comparisons of performance before and after Teridion KumoX in the same portal.
Teridion also uses Catchpoint to provide visibility for customers and for troubleshooting. By using both the Catchpoint backbone and last mile observers, Teridion is also able to illustrate the diﬀerence between their optimization service and factors that are out of their control.
In one instance, a client’s concerns about slow performance in Japan were assuaged when Teridion was able to prove that their service was still providing 10x faster performance in the data center (using backbone nodes), which then decreased to 2x at the end user’s location (using last mile nodes). This capability enables Teridion to help their customers pinpoint the true source of performance issues, which is crucial to Teridion’s goals of customer satisfaction and retention.
“In Operations, the Catchpoint system allows us to test network performance from hundreds of locations around the world from an external unbiased service. Catchpoint's intuitive setup allows us to conﬁgure tests in minutes, so any changes are easily implemented. We use Catchpoint’s dashboard capabilities for at-a-glance performance visibility across our global customer base," says Livnat.