The 2019 SRE Report analyzed global responses from 188 site reliability engineers (SREs) across a range of industries and company sizes. We looked to answer the question, "What impact do incidents have on organizations and the people responding to them?" Organizations are focused on building resilient systems and recovering quickly, but does this focus extend to employee resilience and recovery from post-incident stress?
Key trends and issues include:
- Site Reliability Engineering is still emerging as a practice.
- Incident resolution is a massive part of the job.
- Resolving incidents is stressful.
- A supportive team and corporate environment can help reduce post-incident stress.