THURS, NOV 20, 2025
11 AM ET (8 AM PT)

Trust in digital banking is under pressure. Customers expect seamless, always-on experiences, but as systems grow more interconnected with open banking, AI, and third-party dependencies, even a brief outage can damage loyalty, brand reputation, and growth.  

In this session, Forrester Analyst Alyson Clarke and Catchpoint Field CTO Gerardo A. Dada will explore the evolving relationship between trust, resilience, and digital performance – and what IT leaders can do to strengthen them.

You’ll Learn:

• The latest Forrester research on declining consumer trust in banking, and why it’s tied to digital experience.
• How outages and performance gaps impact loyalty, acquisition, and share of wallet.
• Why visibility across your entire digital interactions is critical for resilience in the AI-driven enterprise.
• Lessons from recent industry incidents (like AWS and DBS) and how leading banks are responding.
• Practical steps for IT Ops and SRE teams to reduce downtime, protect brand trust, and prove business impact.

Be part of this timely conversation on how digital trust and resilience are shaping the future of banking.

This webinar will not be recorded. Join us live to take part in the conversation.