The result of hyper-distributed service production and delivery has introduced a chain of third-party dependencies, monitoring blind spots and an overall loss of control for IT teams. To address these problems, monitoring strategists need the ability to reduce the frequency, duration and end user impact of incidents.
Determine reachability for all your sites and services 24x7x365 - since a highly performant cloud application at the source means nothing if the experience can't reach its users.
Identify and observe all the third-party systems that lie between your service and the user from an independent perspective to avoid blind spots and catch issues at the source.
Establish baselines for how things look on an ongoing basis for your customer base and employees, so you can compare and identify behavior changes following outages.
Rely on active observers to help manage the incident and cross-analyze with real user observers to know if you have diverted the impact of the disruption.
Shift from a contextual, event-based alerting to faster time to action with intelligent alerts, high fidelity data and extensive drill-down capabilities.
Set advanced alerts with dynamic thresholds such as trend shifts and baseline deviations to rapidly identify failing components, and ensure you detect issues as early as possible.
Identify and resolve issues, proactively, across public and private networks and application layers, to enable IT teams to identify root cause and triage, fast.
Focus your incident management activities by drawing on extensive test types, collecting comprehensive telemetry from initial DNS resolution to client presentation.
Delve into your data with AI-powered smartboards, out-of-the-box dashboards or user-defined custom visuals to answer questions about the "why".
Communication during an outage is critical. Whether with your internal teams to diagnose and determine the most effective triage path, or with your direct customers and beyond to clearly articulate what's happening - with meaningful, neutral data to back it up.
Accelerate troubleshooting by integrating Catchpoint workflows, alerts and benchmarks, with your larger ecosystem to achieve 360° visibility inside and outside your firewall.
Share data securely and easily among your internal teams and if appropriate, with vendors to help them confirm and fix the cause of the issue, as quickly as possible.
Ensure vendors at fault have taken necessary, corrective action to prevent similar problems in the future, and consider whether to switch or use multiple vendors to reduce your exposure.
Reassure your customers, partners and investors during each stage of the incident with regular, transparent updates backed by trustworthy data.