Ensuring constant customer and partner satisfaction is vital for Priceline. Catchpoint, originally purchased as our main alerting platform, has become our trusted go-to-strategic partner for continuous web performance monitoring, analysis, and optimization. Not only can we more quickly identify and resolve problems, but Catchpoint’s analytics have helped us uncover many new opportunities for system and business improvement. With Catchpoint, we can do significantly more observing for the same cost.
Customers need to see more and more about why you’re good, where you are good, and have truly independent metrics of how well their digital delivery is performing against the accepted norms. Being a cloud platform provider, our team needs to see where we are doing well and where we can improve to deliver even better value to customers in fast-growing markets. Gaining these insights can only be done with analytical monitoring that’s truly international and lets us drill down into network performance issues. This is where Catchpoint steps in for us as we look to become a major force in cloud streaming services.
With the data that Catchpoint provides us, we were able to quickly and easily identify an issue that was actually with a vendor rather than us. In Catchpoint, you can dig into these charts to see sources and destinations, addresses, and a lot more data that becomes valuable when troubleshooting.
SafeSwitch is a highly recommended service to integrate with any new contract. The professional services team can answer your questions regarding the tool and help you get the right start. They have access to a mass loading tool, gaining you precious time. If time is of the essence, SafeSwitch is a must-have.
If you really want to go to bed at night and not worry about your website, you’ll consider Catchpoint.