Focus on the signals
Faster problem resolution means less impact on end users and the business. Reducing MTTR starts by separating the signals from the noise. Get back to innovating and delivering amazing user experiences with faster incident resolution. See how Catchpoint helps you better detect, identify, fix, and verify issues.
Cut your MTTR and prevent user impact
When your service is unavailable, the damage to your business grows by the second. Prolonging your mean-time-to-resolution drives more users away, diminishing availability, traffic, revenue, and SLA figures.
Actionable & trustworthy alerting
Detect issues across the network, infrastructure, and application layer.
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Alert only on real issues, not expected changes due to geography or time of day.
Automatic change detection to trigger alerts with trend shifts and baseline deviations
Detect issues with third party services such as CDNs, DNS, APIs, and cloud providers
Instant root cause identification
Identify the source of the problem faster with the right context, and actionable insights powered by algorithms. Reduce steps in your workflow with dashboards designed to help you navigate common troubleshooting tasks.
Correlate alerts to narrow down timeframes of reference easily.
Overlay events to identify if there was a known change or deployment at the time of an incident.
Find performance bottlenecks across stacks and with third parties.
Collaborate and communicate seamlessly
Notifying the right people at the right time can help resolve incidents faster. Don’t worry about missing an alert with a combination of highly configurable alerts paired with extensive integrations with ticketing, alerting, and chat tools.
Integration with leading alerting and collaboration tools like PagerDuty, OpsGenie, Splunk and Slack.
Route alerts to the right individuals based on the severity or context within the alert.
Include all the necessary information in your alerts to feed your custom routing, escalation, or playbooks.
Fix fast and validate your problem resolution
Rolling out a fix to production and verifying all is good is the culmination of the incident resolution process. Catchpoint helps you confirm restored services and prevent incidents from impacting users.
Run instant tests to verify that all systems are functioning as expected.
Receive resolution notifications automatically when the alert level improves.
Confirm no breaches of SLAs occurred during the incident.
Access alerts how you want, where you want
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Performance data in the palm of your hand, on your favorite device
The mobile app keeps you updated on the performance of your synthetic tests and and lets you quickly view important details to determine the severity of an issue.
alerting integrations
Send alerts to your go-to notification tool like Slack or PagerDuty
With the Alert Webhook, Catchpoint alerts can be sent directly to your alerting tools to consolidate notifications and help reduce mean time to resolve (MTTR).
“I have seen other tools in the past, but troubleshooting and diagnosis was not so simple since they were not always easy to adjust correctly. With Catchpoint, we can instantly find the issue and fix it properly.” Daniel Hesse, Senior WebOps Engineer
Learn how AutoScout24 leverages our Alerting and Troubleshooting mechanisms
Featured Resources
Learn more about digital experience monitoring and how it can benefit your business.