We’re thrilled to have earned the distinction of being recognized as a Customer’s Choice in the October 2020 Gartner Peer Insights’ ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics (NPMD) category Gartner Peer Insights’ Customer Choice distinctions “recognize vendors and products that are highly rated by their customers.” Everyone thinks they have happy customers, but how do they know they do? Gaining the recognition of our customers through Gartner is a valued accolade because it allows us to see how we are faring in their eyes; we are delighted to have received this distinction for the first time.
Customer’s Choice Distinction in Network Performance Monitoring & Diagnostics
Gartner defines Network Performance Monitoring & Diagnostics as network performance monitoring and diagnostics tools that enable IT and network operations teams to understand the ongoing behavior of the network and its constituent elements in response to traffic demands and network utilization.
Gartner describes NPMD tools as those that “enable organizations to measure and improve network performance.” They add, “Measuring and reporting on network performance is critical to ensure that the proper steps are taken so performance stays at an acceptable level. Customers in this market are looking to identify tools to detect application issues, identify root causes, and perform capacity planning.”
Vendors are rated by customers according to four specific criteria:
- Evaluation & Contracting
- Integration & Deployment
- Service & Support
- Product Capabilities
To qualify, vendors had to exceed an average of 4.6/5.0 over these four criteria. We are happy to report a 4.7/5.0 average across 74 reviews from customers spanning a diverse range of verticals, geographies, and company sizes.
“Catchpoint has masterfully solved the elusive ‘one pane of glass’ as it relates to monitoring and performance. Their platform simplifies the most complex performance, availability, and monitoring metrics and diagnostics, which enables us to focus our time where it matters for our business and our customers,” said Scot Gillespie, Vice President and General Manager of Arc Publishing. “The value you receive from the platform and their customer service more than pays for itself.”
In Our Customer’s Own Words
“Catchpoint…More Than Just Synthetics.”
— IT AVP in the Finance Industry.
“I have worked with Catchpoint for 7 years now and implemented it at three different companies. This is an extremely valuable tool for Operational Visibility of your infrastructure, applications, and services in addition to your digital presence.” (More info)
“The Best Holistic User Experience Monitoring on the Planet”
— CTO in a Miscellaneous Industry
“This company not only has the best tech solution, but it executes on the intangibles. They execute as a true partner from CEO to support staff. It is by far the best overall platform I have used for synthetic monitoring and performance insights. ” (More info)
“Robust Digital Experience Monitoring with Great End User Support”
— Web Programmer / Analyst in the Manufacturing Industry
“Catchpoint has a wide range of tools and features which has paid for itself more than once. New features come out regularly and the customer support is top notch. ” (More info)
“Catchpoint Give us Visibility into our Global Platform”
— Engineering in the Services Industry
“Very full-featured product and helpful/knowledgeable sales and support team. Their network inside China is also a major advantage and allows for a perspective that other products haven’t been able to offer.” (More info)
“Catchpoint Is Our Primary Global Monitoring Solution”
— Network Engineer in the Miscellaneous Industry
“We’ve been using Catchpoint for 10 years and it’s an important part of our operation. It is critical for our organization to know about availability and performance issues as soon as possible and Catchpoint is the monitoring solution we use. We rely on Catchpoint to give us an objective perspective on our entire operation. Catchpoint Support is excellent and has always been able to help us.” (More info)
“Catchpoint is the Swiss Army Knife for SRE and WebOps Teams”
— QA & Release Manager in the Retail Industry
“Catchpoint has been a valuable partner for our company in ensuring that our production systems are running optimally worldwide. The breadth of data that’s available to us from our measurements has been a huge help in troubleshooting issues, and the tools they provide to filter through all of it lets us quickly narrow the problem down. Compared to other vendors we’ve worked with, Catchpoint are great partners.” (More info)
Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.
We’ll leave you with the words of Mehdi, our CEO, “We are proud that our customers on Gartner Peer Insights named Catchpoint as an October 2020 Customer’s Choice for Network Performance Monitoring & Diagnostics. We are grateful for the feedback they share with us as we continue to provide a world-class product with an outstanding customer experience to support it.”
We’re particularly excited to have been recognized for the outstanding level of service that the Catchpoint support team strives to provide, as well as our ongoing efforts to innovate and update the platform, something we are continually working on.
Learn more about Gartner Peer Insights and the Customers’ Choice distinction, download the complete report here!