Technical leader with a passion to help customers improve their digital services. I have 2 years of experience in web application development and 6+ years of experience in digital performance consultation across pre-sales and post-sales. Expert in digital delivery services such as Content Delivery Network (CDN), DNS, Cloud Computing, Content Management Systems (CMS), Microservices, API and Networking. Experienced in recommending and building observability strategy using synthetic monitoring , real user monitoring and employee monitoring. I am currently managing a team of 20+ performance experts in Professional Services team who help enterprise customers with on-boarding, monitoring applications, incident detection, root cause analysis (RCA), performance analysis and providing recommendations to improve end user experience.
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We get Catchpoint alerts within seconds when a site is down. And we can, within three minutes, identify exactly where the issue is coming from and inform our customers and work with them.”