Karthik Suresh

Sr. Director, Professional Services, Catchpoint
No bio available.
Technical leader with a passion to help customers improve their digital services. I have 2 years of experience in web application development and 6+ years of experience in digital performance consultation across pre-sales and post-sales. Expert in digital delivery services such as Content Delivery Network (CDN), DNS, Cloud Computing, Content Management Systems (CMS), Microservices, API and Networking. Experienced in recommending and building observability strategy using synthetic monitoring , real user monitoring and employee monitoring. I am currently managing a team of 20+ performance experts in Professional Services team who help enterprise customers with on-boarding, monitoring applications, incident detection, root cause analysis (RCA), performance analysis and providing recommendations to improve end user experience.

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Read the latest by Karthik Suresh

July 19th global IT outage reminds us of digital complexity

July 19, 2024
Outage/Incident Review
News & Trends
Internet Sonar
Internet Performance Monitoring
Customer Experience
July 19, 2024

Incident Review – AWS Outages Crash Major Online Services – Including Amazon

December 7, 2021
3045
Incident Management
SRE
DevOps
ITOps
December 7, 2021

Incident Review - Rolling Comcast Outage Disrupts Work from Home for Millions of Users Across the U.S.

November 11, 2021
3039
Incident Management
Workforce Experience
November 11, 2021

Incident Review - Slack Outage Impacts A Subset Of Users Worldwide Due To DNS Issue

October 1, 2021
3030
Application Experience
Workforce Experience
DNS
October 1, 2021

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Invisible dependencies, visible impact: Lessons from the Google Cloud outage

June 13, 2025
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