Catchpoint support

Everything you need to be successful, all in one location.

Support resources

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TECHNICAL SUPPORT

Open a ticket with our award-winning support team.

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HELP CENTER

View product documentation, knowledge-base articles, or open a chat.

Learning

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QUICK START GUIDES

Get automated guided tours of the most popular Catchpoint use cases.

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Developer RESOURCES

Check out our added resources and tools for developers.

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Learning tools

Learn more about topics related to end user monitoring.

Not just any SaaS support

Award-winning service

Catchpoint support won a 2018, 2019, 2020, and 2021 Stevie Award.

24/7 support

Our website and applications need to be available all day, everyday. So are we.

Tier-less support

Every member of our support team has in-depth knowledge of our products. No waiting around to be routed to more experienced agents.

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"If you’re looking for a tool that can provide you with a high level of granularity, a 24/7 support team (almost unheard of in the business), and an account team that’s there to help you work through any objective, there’s really no other tool on the market right now that can provide that level of support and detail.” Dominic Trelford, Supervisor, Network Security Ops

Learn how Jenny Craig partners with our Support team