Microsoft Teams Integration

Microsoft Teams Integration

Stay informed, collaborate, and reduce MTTR with Microsoft Teams.

Communicate About Incidents More Effectively

Preferred methods of communication have changed over the years—pagers, SMS, email, and now online messaging platforms like Microsoft Teams. Today’s workforce is no longer in a single location but is distributed, making timely communication more challenging. Sending alerts to an email distribution list can result in an incident going unnoticed for too long. With the Alert Webhook, Catchpoint alerts can be sent directly to Microsoft Teams to keep key stakeholders informed, enable collaboration across teams, and reduce MTTR.

Stay Informed

Automatically start conversations where teams are already communicating as soon as an alert is raised.

Effective Collaboration

Quickly share relevant information across teams to improve productivity and alignment.

Reduce MTTR

Resolve incidents faster with better visibility into progress being made and a streamlined workflow across the organization..

Microsoft Teams Integration Guide

The Microsoft Teams integration allows you to send Catchpoint alerts as messages to specific Teams channels.

Instructions

Teams Setup

Follow these steps to send a simple card to a Connector.
1. In Microsoft Teams, choose More options (...) next to the channel name and then choose Connectors.
2. Scroll through the list of Connectors to Incoming Webhook, and choose Add.
3. Enter a name for the Webhook, upload an image to associate with data from the Webhook, and choose Create.
4. Copy the Webhook to the clipboard and save it. You'll need the Webhook URL for sending information to Microsoft Teams.
5. Choose Done.

 Catchpoint Setup

The Alert Webhook must use a specific JSON Template in order for Teams to successfully process the payload.
1. Click on the “API” link in the Settings menu.
2. Set the Alert Webhook status to “active” and add an endpoint with the endpoint URL matching the one provided by Teams.
3. Click “Add new” in the template selection drop-down menu. (Existing templates can be edited in the menu by hovering over the template name and selecting the “Edit/View Properties” icon.)
4. A lightbox will pop-up where you can create a name for the template and define the contents. The content should be the following JSON:

 Alert Macro Setup

The above JSON can be modified to include more information using macros:
https://support.catchpoint.com/hc/en-us/articles/202949959

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