The Only End-User Experience Monitoring Built for the Digital Era
Digitalization is changing customer expectations where applications and services must perform fast and flawlessly. And, it’s accelerating. Digital innovators are raising the stakes for improving customer (and user) experience. We are a team of monitoring veterans revolutionizing how IT professionals use data to monitor their applications and services. Our mission is to empower a new kind of IT—customer-centric IT—that’s optimized to deliver amazing digital experiences and drive business success.
The Problem We Saw
Conventional APM tools weren’t designed to keep up with the exploding shift of applications and services to cloud. They are costly and inflexible systems that have become obstacles rather than solutions to see and analyze a complete view of your customer’s experience
Alternative “digital experience monitoring” solutions are merely web performance monitoring tools, not complete solutions, that lack the complete visibility of all the moving parts that can disrupt your user’s experience - they simply weren’t designed for the digital era.
How We Solved It
We built a completely new monitoring platform guided by these principles:
Break Free from the Past
We designed a unique stateless architecture and analytics engine to stay clear from the limitations of existing architectures and ensure total data integrity
Design for Digital
We developed Catchpoint from the ground up for the cloud-centric world—to see a complete view of their customer's experiences from anywhere
Time is Money
IT professionals want to detect and fix issues, fast—we developed intelligence and visualization that reduces Mean Time to Detect
The Catchpoint Ecosystem
Catchpoint works with leading APM, incident management, collaboration and other monitoring partners so you can accelerate troubleshooting and improve service delivery.View Integrations
Performance is the 5th P
Competing on customer experience is the key to success in the digital business era, and performance - speed and reliability - is a principal differentiator.
Every challenge has a single source of truth, and finding it is our passion.
Solving data challenges requires "little" data - the more granular and immediate, the better.
Innovators at Heart
We love building solutions that harness data into power.
We succeed by listening to our customers' challenges and working together to find solutions.
We unabashedly favor humility over egoism while respecting the individual talents of our people and fostering their success.