Top monitoring challenges
lack of ownership
De-centralized IT teams means there's no central hub that owns monitoring
Changes to IT Ops environments come faster than internal monitoring strategies can evolve
Non-stop alert investigation and script maintenance are a constant burden on IT teams
Failure to identify page optimizations or manage SLAs can hurt your bottom line
Understanding your employee’s SaaS experience
Active and passive monitoring
Hold Vendors Accountable
How it works
RUM + ACTIVE + DEVICE MONITORING
“Many parts of Autodesk’s business – from customer support to operations – rely upon SaaS applications like Salesforce.com for important functions. Catchpoint’s SaaS monitoring and alerting help the IT team keep our lines of business up and running."
How Catchpoint SaaS Experience Monitoring works
Monitoring 3rd-party SaaS applications is different from monitoring applications and infrastructure you own. Agents and JS tags can’t be installed on SaaS platforms. Further, to get true end-to-end visibility, SaaS applications must be monitored from the same dispersed locations and devices from which your users access the tools.
Catchpoint Sonar grants visibility from the devices themselves, and SaaS Synthetic Monitoring uses on premise nodes combined with our global node network. DevOps and Corporate IT teams receive immediate notifications with detailed telemetry when a performance problem is identified, allowing the IT team to proactively alert their internal customers, resolve local issues, and work with the SaaS provider to restore satisfactory service.
Effective SaaS Monitoring requires end-to-end visibility of the delivery chain, including the user device. And it has to be easy – Catchpoint provides out-of-the-box templates so your team can focus on mission critical tasks and avoid the cumbersome coding and maintenance of the scripts needed to monitor SaaS applications. As more of your business-critical operations rely on SaaS tools and platforms, monitoring those tools is critical to keeping employees productive, increasing transparency, minimizing MTTR, holding vendors accountable, and taking back control.