An Interactive Webcast Series for IT Pros

Learn new employee-centric IT practices that will enable your service desks to deliver exceptional digital experiences to a remote and distributed workforce. Each webcast will tackle an IT topic focused around improving employee experience, organizational efficiency, and enterprise productivity.
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Check out the Remote CTRL series

Is it my WiFi?

Five Secrets to Solving Remote Worker Challenges without IT Help

Thursday, January 28 | 2:00 PM ET

Remote working is on the rise but with it comes inherent technological challenges that can threaten productivity.  

Join TJ Boyd, Performance Engineer and Neelum Khan, Senior Manager, Product Marketing Catchpoint to learn how to resolve your top remoter working challenges instantly — from troubleshooting your audio issues to checking your WIFI health - you will learn the secrets to resolving the top 5 technology problems experienced by many remote employees. Don’t miss this lively and interactive session.

Topics to be covered include:
The top 5 remote worker challenges and how to resolve them
Best practices from your peers
A chance to submit your most frustrating technology problem for a prize

Whose Fault Is It?

Root Cause Analysis for Help Desk Agents in 2021

Thursday, February 25th | 2:00 PM ET

Troubleshooting remote worker IT issues is challenging when you don’t control the home network, Internet, or SaaS providers that your workforce relies on.  

Join Ryan Pellette, Product Manager at Catchpoint, and Neelum Khan, Senior Manager, Product Marketing at Catchpoint, for a presentation on isolating problems and gaining the insights you need to solve user issues quickly. Topics to be covered include:
How to accelerate incident resolution for your Help desk and IT teams.
How to derive data insights to remediate WFH performance issues.
How to implement proactive IT monitoring and troubleshooting for your digital workplace and remote employees.

Work From Anywhere

SaaS Performance Management for your Distributed Workforce

Thursday, March 25th | 2:00 PM ET

Remote workers rely on business-critical SaaS applications like G Suite, Office 365, and Salesforce. How can IT teams resolve application, Internet, WIFI, and connectivity issues for employees working from home?  

Join Ryan Pellette, Product Manager at Catchpoint, and Neelum Khan, Senior Manager, Product Marketing at Catchpoint, for a webcast on how digital experience monitoring can keep your distributed business productive and employees satisfied.

Topics to be covered include:
Common challenges IT teams experience
How to solve performance problems in SaaS applications like G Suite before users are aware
Best practices like proactive alerting

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