My MTTR for SaaS issues is way too high. How can I diagnose issues across user connectivity, public and private networks, and application layers?
We used Catchpoint’s real-time measurements to pinpoint and resolve Google Public DNS latency. Instead of a long process, we were able to turn around the problem in just minutes, when it ordinarily could have taken close to an hour.
Because of Catchpoint, we haven’t had a single incident in the past year and a half that we didn’t discover in less than five minutes. Seeing a drop from two hours to five minutes is a pretty big deal for us.
With Catchpoint, Equinix is able to identify and diagnose issues in a matter of minutes and begin to correct them before they become larger problems for end users.
Catchpoint is an exceptional company that offers superior solutions and services for our unique needs. Simply put, Catchpoint records more data, give us more information, store it longer, and make it easier for us to analyze and get deeper insight, ultimately allowing us to make better informed business decisions.
This proved to be the easiest business case that I’ve ever made to the Honeywell executive team. Catchpoint paid for itself during the proof-of-concept period before we even signed up as an official customer.