DEX Synthetic

DEX Synthetic monitoring proactively measures performance from the end user’s perspective to identify potential performance issues that can impact business productivity. 

Build your own monitoring solution for any SaaS application.







IT & Operations

Atlassian Jira






Creative Cloud






Google G Suite





What can you do?

Baseline and benchmark SaaS applications

Monitoring SaaS applications is not just for post deployment or implementation. If you are purchasing a business-critical SaaS solution you should understand how the application will perform for your end users from the end user perspective by benchmarking the SaaS application with your current solution.

Evaluate providers before deployment

Understand how the application will perform compared to your current solution.  

Compare historical performance

Monitor trends in performance over time. Do applications slow down during critical time periods such as month-end?  

Understand the SaaS experience

The only monitoring that matters is from the end-user’s perspective, this applies to SaaS applications as well. Monitor your SaaS applications from where your employees are accessing them–call centers, branch offices, airplanes, and shuttle buses.

Get a true picture of performance

Monitor from your offices and other employee locations for an accurate picture of SaaS performance and availability. 

Insight into performance issues

Rely on an extensive set of straightforward visualizations or bring your own to get meaningful answers from our real-time data.

Improve accountability and governance of provider SLAs

Slow or unavailable  SaaS application s can impact users and breach SLAs. When using SaaS applications with an SLA, you need to monitor performance and get notifications when problems arise. Avoid finger-pointing by collecting objective, accurate measurements.

Keep SLA performance in check

Validate SaaS vendors are meeting SLAs by monitoring with a neutral third party.

Monitor what matters

Quickly configure tests with pre-packaged monitors for popular SaaS applications to track performance. 

Collaborate with providers and key stakeholders

Transparency is essential for SLAs, don’t implicitly trust that everything is fine. Bring the facts regarding speed, availability, and reliability to customers, vendors, and partners.

Public and secure dashboards

Share information with business partners inside your organization and with the SaaS providers. 

Faster problem resolution

Share reports and data when incidents occur to help isolate whether the problem is with the internet, your network, or residing with the vendor. 

How it works

SaaS has changed the way e mployees  access and use software applications. It has also changed the way IT has to monitor these business-critical applications.  

Monitoring web services you don’t own is different from monitoring physical or cloud servers you do own. You can't install agents on SaaS servers. Plus, you need metrics on SLA performance. You have to monitor the provider's service to determine whether an issue is yours or theirs.


Monitor from our backbone, broadband, cloud, and wireless nodes or deploy an Enterprise Node from wherever your users connect.

"iPipeline relies on Catchpoint SaaS Monitoring to protect our business from costly, business-critical application downtime. Catchpoint's accurate alerts empower our team with the data we need to make detections and remediation swiftly. We look forward to adding new, out-of-the-box SaaS monitoring solutions from Catchpoint in the future."

"The ability to monitor their SLA requirements allows Zscaler to protect both their direct revenue and their brand integrity."

Customers ♥ catchpoint DEX SYNTHETICS

Featured Resources

Explore additional content on DEX Monitoring

Catchpoint SaaS Synthetic Data Sheet
Introductory Guide to SaaS Monitoring
Performance Monitoring for Office 365