Catchpoint is an exceptional company that offers superior solutions and services for our unique needs. Simply put, Catchpoint records more data, they give us more information, they store it longer, and they make it easier for us to analyze and get deeper insight, ultimately allowing us to make better informed business decisions.
Ask.com relies on Catchpoint for advanced analytics, correlation, and trends or pattern change detection. Ask.com utilizes Catchpoint’s observability locations to proactively observe web pages, multi-step transactions, and DNS services. Catchpoint is fully integrated into Ask.com’s incident management, disaster recovery, and business continuity processes.
The advanced analytics that Catchpoint provides allow Ask.com to analyze and overlay internal performance metrics with their active observability data to triage and diagnose problems much faster. The multi-dimensional analysis and correlation helps them rapidly identify trends and pattern changes, which has proved invaluable for identifying problems with changes in their back-end infrastructure.
After implementing Catchpoint’s Digital Experience Monitoring solution, Ask.com saw a six times improvement in their triage and response times, which has allowed them to identify and resolve 95 percent of problems before large volumes of customers are impacted.
"Catchpoint is an exceptional company that offers superior solutions and services for our unique needs," said Ask.com's Information Security Officer. "Simply put, Catchpoint records more data, gives us more information, stores it longer, and makes it easier for us to analyze and get deeper insight, ultimately allowing us to make better informed business decisions.
"On top of this, Catchpoint’s support team is superb, and goes way above and beyond what you would normally expect. Now that Catchpoint is fully integrated into our business continuity processes, we have reduced time-to-discovery and time-to resolution to just minutes."
Overall, Ask.com has enjoyed dramatically optimized web performance while assuring quality across their internal systems and infrastructure.