Catchpoint Black Friday Assurance
Protect your end users on the most important shopping day of the year.
How the program works
When you sign up for the Catchpoint Black Friday Assurance program, you’ll get introduced to your Catchpoint Black Friday Team who will proactively set up, manage, and monitor your site or application, alongside your ops teams, throughout the 2018 Black Friday holiday period of November 16, 2018 to November 30, 2018. This means an additional layer of performance protection for your end users on the most important shopping days of the year.
Count on our Black Friday Experience
Our award-winning teams successfully guided over 100 customers through Black Friday 2017, managing and optimizing for some of the most challenging performance issues ecommerce sites face including:
Application issues
Poor page structure that allows slow third-parties to impact user experience
JavaScript errors
Search latency
Ability to add products to cart
Login latency
API calls to third-parties’ failures or slow performance
Payment gateway issues
Checkout user journey
Delivery Issues
DNS latency
CDN latency or broken configuration
Bottleneck between CDN and origin
Dynamic optimization malfunctioning
ISP outages or performance issues
What to expect
Before Black Friday
Increase your monitoring coverage
In the week leading up to the Black Friday holiday period, your Catchpoint team will enhance your monitoring strategy. Tests and alerts will be configured to increase visibility and to help your team better detect performance issues.
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Your Black Friday Team will replicate all tests running on your current monitoring solution in your new Catchpoint account.
New tests will be created and configured to assure that you’re covered from every angle.
The team will help you prepare a playbook that can be referenced in response to any incidents or crisis.
DURING BLACK FRIDAY
Gain a team of on-call experts
During the Black Friday Holiday Period, your 24/7 on-call team of Catchpoint performance experts will be proactively monitoring your ecommerce site to detect any outages, partial outages, or performance bottlenecks. They’ll receive all alerts, review data, and should a P0 issue occur, they’ll act as an invaluable troubleshooting extension of your in-house team, communicating through your preferred channel.
AFTER BLACK FRIDAY
See how you performed
One week following the Black Friday holiday period, you will receive a comprehensive report detailing your Black Friday performance. The analysis will include monitoring data, how you benchmarked against key retailers, and recommendations on performance optimizations.
Success!
Your submission was received and a Catchpoint representative will be in touch shortly. We look forward to helping you nail your performance this holiday season! In the meantime, explore our holiday prep resources below.
Digital Experience Monitoring for Ecommerce
We want you to be successful this holiday season. We developed learning resources with specific Black Friday challenges in mind to help you better prepare for the important traffic period.