Third-party Paper

A New Digital Experience Maturity Model

Digital experience observability is user experience, measured and managed.

Read this Constellation Research report to learn how to rapidly increase your digital experience observability (DEO) maturity model and accelerate ROI.

What's inside the report:

  • Challenges to effective observability in today's IT environments.
  • Organizational factors that make a difference in DEO effectiveness.
  • A top-down approach to DEO focused on business KPIs.
  • A five-level maturity model for DEO.

Uptime and overall end-point performance — these have been the primary measures of success factors for IT professionals. But it is the actual performance of digital applications and particularly end-user experience that matter most in terms of impact to the business.

Digital experience observability strategies and tools that can produce hard data around these KPIs, rather than just server-side or network metrics, have grown increasingly important.

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