Catchpoint Will Help Kate Spade & Company Optimize Site Performance, Increase Customer Satisfaction and Drive Conversions
NEW YORK, NY, October 14, 2014
Catchpoint Systems, Inc., a provider of innovative web and infrastructure monitoring solutions, today announced that Kate Spade & Company (NYSE:KATE) has selected Catchpoint to assist with measuring, monitoring, and optimizing performance on its brand websites and mobile sites. Catchpoint’s ability to rapidly identify the source of performance problems across a wide range of variables with pinpoint accuracy, its user-friendly interface and superior support services were factors in the company’s selection.
Like many retailers, Kate Spade & Company’s brand websites – katespade.com, saturday.com and jackspade.com – incorporate content from several third-party vendors and hosts, including content delivery networks (CDNs), ad servers, and social network plug-ins. While these features and functionalities are designed to create a rich end-user experience, they also present a potential risk, as poor performance on the part of any one service can degrade performance for the entire site.
“Catchpoint strives to provide reliable and actionable website performance information allowing organizations to proactively identify and fix issues, before they impact customers ,”says Mehdi Daoudi, CEO and co-founder of Catchpoint Systems. “We are very pleased that Kate Spade & Company is entrusting Catchpoint Systems to monitor their e-commerce performance, and thus protect their brand.”
Within the complex e-commerce environment, Catchpoint Systems measures and understands the performance of individual hosts on a page, enabling retailers like Kate Spade & Company to accurately identify potential problems and proactively work with third-party services to get issues resolved before customers are impacted. Access to individual host details is expected to increase the efficiency and effectiveness of Kate Spade & Company’s website operations teams.
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